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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing, well-known brand in the food industry.
- Benefits: Gain hands-on experience, develop practical skills, and enjoy independence.
- Other info: Dynamic role with opportunities for career growth and personal development.
- Why this job: Build strong customer relationships and kickstart your career in sales.
- Qualifications: Customer-focused attitude; experience in installation or food environments is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career. Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.
Locations
Installation Specialist - North in Guildford, Surrey employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Specialist - North in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Installation Specialist gig.
✨Tip Number 2
Show off your skills! If you have experience in equipment installation or customer service, make sure to highlight that during interviews. Bring examples of how you've solved problems or improved customer satisfaction in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter, and express your enthusiasm for the role. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Prepare for the interview! Research the company and its products, especially the Rollover brand. Be ready to discuss how you can contribute to their success and improve customer experiences. Confidence is key!
We think you need these skills to ace Installation Specialist - North in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Installation Specialist role. Highlight any hands-on experience you have with equipment installation or customer service, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our values. Be sure to mention your problem-solving skills and customer-focused attitude.
Showcase Your Communication Skills: Since this role involves training customers and working closely with teams, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to communicate clearly and build relationships, as this role is all about ensuring customer satisfaction and engagement.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've encountered challenges and how you resolved them. This could be related to installations or customer interactions. Showing that you can think on your feet will impress the interviewers.
✨Plan Your Journey
Since this is a field-based role, be ready to discuss how you would manage your time and travel across multiple locations. Mention any tools or strategies you use for effective diary management, as this will reflect your proactive approach.