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- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing brand in the food industry with a supportive team.
- Benefits: Gain hands-on experience, develop practical skills, and enjoy independence on the road.
- Other info: Dynamic role with opportunities for career growth and personal development.
- Why this job: Build strong customer relationships and kickstart your career in sales.
- Qualifications: Customer-focused attitude and problem-solving skills; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career. Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.
Locations
Installation Technician - Field Based in Glasgow, North East employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Technician - Field Based in Glasgow, North East
✨Tip Number 1
Get to know the company inside out! Research Rollover and understand their products, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Since this role is all about installation and maintenance, brush up on any relevant technical skills or equipment knowledge. You want to impress them with your practical know-how during the interview.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've built strong relationships with clients in the past. This role is customer-facing, so demonstrating your ability to engage and communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Installation Technician - Field Based in Glasgow, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Installation Technician role. Highlight any hands-on experience, customer service skills, and problem-solving abilities that show you're a great fit for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our values. Be sure to mention your enthusiasm for working in a field-based environment.
Showcase Your Communication Skills: Since this role involves training customers and building relationships, make sure your application demonstrates your ability to communicate clearly and effectively. Use examples from past experiences where you’ve successfully engaged with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This knowledge will help you impress during the interview and show that you're ready to hit the ground running.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Highlight your problem-solving skills and ability to communicate clearly, as these are key to ensuring customer satisfaction.
✨Demonstrate Proactivity
Be ready to discuss how you manage your time and workload effectively. Share instances where you've taken the initiative to solve problems or improve processes, as this aligns with the proactive mindset they're looking for.
✨Prepare Questions
Think of insightful questions to ask about the role and the company. This shows your genuine interest and helps you understand if the position is a good fit for you. Ask about their training processes or how they measure success in installations.