At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a dynamic team at Pilgrim's Europe, known for growth and innovation.
- Benefits: Gain valuable experience with potential career progression into sales roles.
- Other info: Field-based role with travel across the Midlands, North, and Scotland.
- Why this job: Make a real impact by ensuring customer satisfaction and equipment reliability.
- Qualifications: Customer-focused attitude and problem-solving skills; experience in installation is a plus.
The predicted salary is between 30000 - 40000 € per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Installation Specialist - North in Essex employer: Pilgrims Europe
At Pilgrim's Europe, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters growth and development. As an Installation Specialist, you'll enjoy the flexibility of a field-based role across the Midlands, North, and Scotland, with ample opportunities for career progression into sales. Our commitment to employee training, strong customer relationships, and a supportive team environment makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Specialist - North in Essex
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands the Rollover brand and what we stand for.
✨Tip Number 2
Practice your hands-on skills! If you’ve got experience with equipment installation or maintenance, be ready to share specific examples. We want to hear about how you tackled challenges and delivered results in real-life situations.
✨Tip Number 3
Don’t underestimate the power of relationships. Be prepared to discuss how you’ve built rapport with customers in the past. We’re looking for someone who can connect with clients and make their experience smooth and enjoyable.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Installation Specialist - North in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Installation Specialist role. Highlight any hands-on experience you have, especially in customer-facing positions or equipment installation.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully engaged with customers or solved problems in previous jobs.
Showcase Your Communication Skills:Since this role involves training customers and working with teams, demonstrate your communication skills in your application. Use clear and concise language to show us you can explain processes effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Research common issues and solutions, so you can demonstrate your hands-on knowledge during the interview. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved issues or provided training. This role is all about building relationships, so highlighting your customer-focused approach will set you apart.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific scenarios where you've had to think on your feet. Whether it's a tricky installation or a maintenance issue, showing that you can handle unexpected challenges will resonate well with the interviewers.
✨Plan Your Territory Management
Since this role involves managing your own diary across multiple locations, come prepared with a strategy for how you'd organise your time effectively. Discussing your approach to planning and prioritising tasks will demonstrate your self-motivation and organisational skills.
