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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing brand in the food industry with a supportive team.
- Benefits: Gain hands-on experience, develop practical skills, and enjoy independence in your role.
- Other info: Dynamic field-based role with opportunities for career progression.
- Why this job: Build strong customer relationships and kickstart your career in sales.
- Qualifications: Customer-focused attitude and problem-solving skills; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career. Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.
Locations
Installation Specialist - North in Dartford, Kent employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Specialist - North in Dartford, Kent
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands what we do and how you can contribute to the Rollover brand.
✨Tip Number 2
Practice your hands-on skills! If you’ve got experience in equipment installation or maintenance, be ready to share specific examples. We love seeing candidates who can demonstrate their practical abilities and problem-solving skills.
✨Tip Number 3
Build rapport with everyone you meet during the hiring process. Whether it’s the receptionist or the hiring manager, a friendly attitude goes a long way. We’re looking for someone who can connect with our customers just as easily!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows us you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Installation Specialist position.
We think you need these skills to ace Installation Specialist - North in Dartford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Installation Specialist role. Highlight any hands-on experience you have with equipment installation or customer service, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our values. Be sure to mention your problem-solving skills and customer-focused attitude.
Showcase Your Communication Skills: Since this role involves training customers and working closely with teams, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to communicate clearly and build relationships, as this role is all about ensuring customer satisfaction and engagement.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or solve a problem on the spot. Be ready to discuss these experiences during the interview, as they’ll want to see your practical, hands-on approach to challenges.
✨Plan Your Journey
Since this is a field-based role, show that you can manage your time effectively. Discuss how you would plan your installations and training sessions across multiple locations, demonstrating your organisational skills and proactive mindset.