Service Desk Analyst
Location: Rushmere
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Department: IT - Pilgrim's Europe
We're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.
What You'll Do
- Provide first-class IT support across incidents and service requests
- Manage and prioritise tickets within agreed SLAs
- Resolve issues at first point of contact wherever possible
- Support major incidents and VIP requests
- Maintain accurate ticket updates, categorisation and ownership
- Contribute to service improvements and knowledgebase content
- Work closely with wider IT teams to ensure seamless support
What You'll Bring
- Strong customer service and communication xgikmsk skills
- Experience in an IT or technical support environment
- Calm, professional approach in fast-paced situations
- Analytical mindset with strong problem-solving skills
- A flexible, positive team-player attitude
- IT qualifications or ITIL experience (desirable)
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