At a Glance
- Tasks: Provide IT support and resolve issues via phone, email, and self-service channels.
- Company: Join Pilgrim's Europe, a leading food producer with iconic brands.
- Benefits: Full-time role with great career growth opportunities.
- Other info: Flexible and collaborative work environment with potential for advancement.
- Why this job: Be part of a dynamic team making a real impact in IT support.
- Qualifications: Experience in IT support or customer service; strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Apply for IT Service Desk Analyst at Pilgrim’s Europe in Craigavon, NIR, GB. This full‑time on‑site position offers great opportunities for career growth.
Position Overview
Service Desk Analyst – Department: IT, Location: Rushmere.
Responsibilities
- Provide IT support for incidents and service requests via phone, email, and self‑service channels.
- Manage and prioritise tickets to meet agreed service levels.
- Resolve issues at the first point of contact wherever possible.
- Maintain accurate ticket updates and knowledge base content.
Qualifications
- Experience in an IT support or customer service role.
- Strong communication and customer service skills.
- Positive, flexible and collaborative attitude.
- IT qualifications or ITIL experience (desirable).
About the Company
Pilgrim’s Europe is a leading producer of iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse, and Moy Park.
It supplies a diverse range of food products to major retailers and food service outlets across the UK, Ireland, and Europe.
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We think you need these skills to ace IT Service Desk Analyst at Pilgrim's Europe in Craigavon
IT Support
Customer Service
Communication Skills
Ticket Management
Incident Resolution
Knowledge Base Maintenance
ITIL Experience
