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For Companies At a Glance
- Tasks: Manage customer complaints and create KPI reports while ensuring top-notch service.
- Company: Leading consumer goods company with a strong focus on customer relations.
- Benefits: Gain valuable experience in a supportive team environment.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong admin skills, Excel proficiency, and a proactive mindset required.
- Other info: Opportunity for growth in a reputable company.
The predicted salary is between 28800 - 48000 £ per year.
A leading consumer goods company is seeking an Administrative Officer to join their Consumer Relations team in Northern Ireland. This role involves managing customer complaints, creating KPI reports, and maintaining accurate logs. The ideal candidate will possess excellent administrative and communication skills, experience with Excel, and a proactive attitude.
Responsibilities include:
- Supporting complaint management
- Assisting in report preparation
- Interaction with customers to ensure quality service and compliance
No hybrid working option available.
Consumer Relations & KPI Data Administrator in Craigavon employer: Pilgrim's Europe
Contact Detail:
Pilgrim's Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Relations & KPI Data Administrator in Craigavon
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Brush up on your Excel skills! Familiarise yourself with creating reports and managing data. You might even want to prepare a sample KPI report to showcase your abilities during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Consumer Relations & KPI Data Administrator in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and experience with Excel. We want to see how you’ve tackled similar tasks in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Consumer Relations team. Share specific examples of how you've managed customer complaints or created reports in previous roles.
Show Off Your Communication Skills: Since this role involves interacting with customers, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively handle customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pilgrim's Europe
✨Know Your Stuff
Before the interview, make sure you understand the role of a Consumer Relations & KPI Data Administrator. Brush up on customer complaint management and KPI reporting. Familiarise yourself with common tools and software used in the industry, especially Excel, as it’s crucial for this position.
✨Show Off Your Communication Skills
Since this role involves interacting with customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively handled customer complaints in the past. This will demonstrate your ability to maintain quality service and compliance.
✨Be Proactive in Your Approach
During the interview, highlight your proactive attitude. Share instances where you took the initiative to solve problems or improve processes. This will show that you’re not just reactive but can anticipate issues and act accordingly.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the company culture, or specific challenges the Consumer Relations team is currently facing. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
