Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer complaints and ensure smooth communication with consumers and retailers.
- Company: Join a leading food company focused on consumer relations and sustainability.
- Benefits: Gain valuable experience in a supportive environment with a focus on teamwork.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong admin skills, excellent communication, and a positive attitude are essential.
- Other info: Opportunity to learn and grow in a dynamic, fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Hours of work - office hours Monday to Friday (no hybrid or homeworking).
Purpose: As part of the Consumer Relations team, individuals in this role will be responsible for the effective execution of all administrative tasks relating to customer complaints and non-conformances for Pilgrim's Europe; ensuring the timely provision of information and resources to others. This will include administering the customer complaints database, interacting directly with customers (retailers) and consumers (general public) as a representative of the company, collating complaints information, producing corresponding reports and supporting meetings.
Key Responsibilities / Measures of Success
- Responsible for various business KPI reports produced on a weekly basis for distribution internally.
- Responsible for complaint and non-conformance management, which involves:
- Dealing with complaints and non-conformances received by phone, email, post and customer portals.
- Logging, processing and closing of complaints and non-conformances on complaint database, Respond, or relevant logs.
- Organisation of reimbursement for customer complaints where applicable.
- Ensuring all logs and spreadsheets are maintained and kept up-to-date.
Skills & Knowledge
Essential
- Administration experience.
- Computer literate with excellent Excel skills, PowerPoint, Word and Outlook.
- Previous experience of using software packages.
- Highly organised with the ability to prioritise and execute tasks in a timely and appropriate manner.
- The ability to multi-task.
- Excellent communication skills (both written and verbal), with a professional telephone manner including active listening.
- Excellent numeracy skills.
- Good interpersonal skills and able to work as part of a team.
- Attention to detail and the ability to work with a high degree of accuracy.
- Self-starter and positive attitude to work and keen to learn.
- Proven ability to work with all levels of colleagues up to Exec level.
- Proven ability to manage people, including difficult personnel situations.
- Ability to live and demonstrate our values.
Desirable
- Food industry knowledge and experience.
- Previous experience in a similar role in a busy environment.
- Experience producing Technical reports.
- Experience dealing with major retailers and customers / general public.
- Computer qualification.
- Full driving licence, held for 1 year.
Consumer Relations Executive - Maternity Cover in Craigavon employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Relations Executive - Maternity Cover in Craigavon
✨Tip Number 1
Get to know the company inside out! Research Pilgrim's Europe and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with complaints and interacting with customers, it's crucial to sound professional and approachable. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Consumer Relations Executive - Maternity Cover in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Consumer Relations Executive role. Highlight your administration experience and any relevant skills, like your Excel prowess and communication abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with customer complaints and how you can help us maintain our high standards in consumer relations.
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its values. Research Pilgrim's Europe and understand their approach to consumer relations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Admin Skills
Since this role involves a lot of administrative tasks, be ready to discuss your previous experience in administration. Bring examples of how you've managed databases or handled complaints effectively. Highlight your Excel skills and any software you've used that relates to the job.
✨Communication is Key
This position requires excellent communication skills, so practice articulating your thoughts clearly. Think of scenarios where you’ve successfully resolved complaints or worked with teams. Be prepared to demonstrate your professional telephone manner and active listening skills during the interview.
✨Be a Team Player
The Consumer Relations Executive role involves collaboration with various teams. Share examples of how you’ve built relationships in past roles and how you’ve contributed to team success. Emphasise your ability to work well with others and your positive attitude towards learning and growth.
