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For Companies At a Glance
- Tasks: Manage customer complaints and ensure smooth communication with consumers and retailers.
- Company: Join a leading company in the food industry with a focus on consumer relations.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive team environment.
- Why this job: Make a real difference by resolving customer issues and improving service quality.
- Qualifications: Strong admin skills, excellent communication, and a positive attitude are essential.
- Other info: Opportunity to learn in a dynamic workplace with potential for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Hours of work - office hours Monday to Friday (no hybrid or homeworking).
Purpose:
As part of the Consumer Relations team, individuals in this role will be responsible for the effective execution of all administrative tasks relating to customer complaints and non-conformances for Pilgrim's Europe; ensuring the timely provision of information and resources to others. This will include administering the customer complaints database, interacting directly with customers (retailers) and consumers (general public) as a representative of the company, collating complaints information, producing corresponding reports and supporting meetings.
Key Responsibilities / Measures of Success
- Responsible for various business KPI reports produced on a weekly basis for distribution internally.
- Responsible for complaint and non-conformance management. This involves:
- Dealing with complaints and non-conformances received by phone, email, post and customer portals.
- Logging, processing and closing of complaints and non-conformances on complaint database, Respond, or relevant logs.
- Organisation of reimbursement for customer complaints where applicable.
- Ensuring all logs and spreadsheets are maintained and kept up-to-date.
Skills & Knowledge
Essential
- Administration experience.
- Computer literate with excellent Excel skills, PowerPoint, Word and Outlook.
- Previous experience of using software packages.
- Highly organised with the ability to prioritise and execute tasks in a timely and appropriate manner.
- The ability to multi-task.
- Excellent communication skills (both written and verbal), with a professional telephone manner including active listening.
- Excellent numeracy skills.
- Good interpersonal skills and able to work as part of a team.
- Attention to detail and the ability to work with a high degree of accuracy.
- Self-starter and positive attitude to work and keen to learn.
- Proven ability to work with all levels of colleagues up to Exec level.
- Proven ability to manage people, including difficult personnel situations.
- Ability to live and demonstrate our values.
Desirable
- Food industry knowledge and experience.
- Previous experience in a similar role in a busy environment.
- Experience producing Technical reports.
- Experience dealing with major retailers and customers / general public.
- Computer qualification.
- Full driving licence, held for 1 year.
Consumer Relations Executive - Maternity Cover employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Relations Executive - Maternity Cover
✨Tip Number 1
Get to know the company inside out! Research Pilgrim's Europe and understand their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with complaints and interacting with customers, it's crucial to be articulate and professional. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Consumer Relations Executive - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Consumer Relations Executive role. Highlight your administration experience and any relevant skills, like your Excel prowess and communication abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with customer complaints and how you can help us maintain our high standards in consumer relations.
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects at once. We love candidates who can juggle responsibilities while keeping everything organised and on track!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Stuff
Make sure you understand the role of a Consumer Relations Executive inside out. Familiarise yourself with the key responsibilities, especially around complaint management and KPI reporting. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your administration experience and computer skills during the interview. Be ready to discuss how you've used Excel, PowerPoint, and other software in previous roles. If you have examples of reports or dashboards you've created, bring them up to demonstrate your capabilities.
✨Communication is Key
Since this role involves interacting with customers and colleagues, practice your communication skills. Think about how you would handle a difficult customer complaint and be prepared to role-play scenarios. Show that you can listen actively and respond professionally.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your time effectively. Share examples of how you've tackled multiple responsibilities in a busy environment. This will show that you're a self-starter who can thrive under pressure.
