At a Glance
- Tasks: Lead a dynamic Customer Care team to deliver exceptional service and support.
- Company: Join Oakhouse at Pilgrim’s Europe, a company committed to quality and improvement.
- Benefits: Collaborative environment, leadership development, and a chance to shape customer experiences.
- Other info: Be part of a supportive team in a growing business.
- Why this job: Make a real impact in customer care while developing your leadership skills.
- Qualifications: Experience in customer service and team supervision with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and customer‑focused Customer Care Supervisor to support the day‑to‑day running of our Customer Care team at our Oakhouse Head‑Office in Chippenham. This is an integral role, ensuring the delivery of exceptional service across all customer touchpoints while supporting team performance, engagement, and operational excellence.
As part of the wider business, you’ll help deliver a consistent and high‑quality experience for our Direct‑to‑Consumer (DTC) customers, B2B clients, and franchise partners, reflecting the standards and values we’re proud of at Pilgrim’s Europe.
What You’ll Be Doing
- Support the delivery of a seamless, high‑quality experience across all customer interactions.
- Ensure all communication reflects a strong customer‑first approach and company values.
- Identify trends, recurring issues, and opportunities for improvement.
- Handle complex or escalated queries with professionalism, empathy, and sound judgement.
- Support customer retention through effective and timely resolution of issues.
- Act as a key contact for customer enquiries, orders, complaints, and general support.
- Provide support across DTC, B2B, and franchise channels.
- Manage escalations with a solutions‑focused mindset.
- Build strong relationships through proactive communication.
- Promote relevant products and initiatives aligned to customer needs.
- Provide day‑to‑day supervision, guidance, and support to the team.
- Act as a first point of contact for team queries and escalations.
- Support onboarding, training, and ongoing development of team members.
- Monitor performance and provide coaching and feedback.
- Lead by example to foster a collaborative and customer‑focused environment.
- Support the smooth running of daily workflows and service levels.
- Ensure accurate record keeping and effective use of systems.
- Assist with reporting and performance insights.
- Work closely with internal teams and partners to support operations.
- Contribute to continuous improvement initiatives.
What We’re Looking For
- Experience within a customer service or customer care environment.
- Previous experience supporting or supervising a team.
- Strong communication and interpersonal skills.
- A proactive, solutions‑focused approach.
- Ability to manage challenging situations with professionalism and empathy.
- Knowledge of customer feedback measures such as NPS.
- Experience using CRM systems.
Our Ways of Working
- Ownership – Taking responsibility and seeing things through.
- Determination – Striving to deliver the best outcomes.
- Simplicity – Keeping things clear and efficient.
- Teamwork – Supporting colleagues and working collaboratively.
Why Join Oakhouse at Pilgrim’s Europe?
- Be part of a supportive and collaborative team.
- Play a key role in shaping the customer experience.
- Develop your leadership skills in a growing business.
- Contribute to a company committed to quality and continuous improvement.
Apply today and take the next step in your customer care career.
Customer Care Supervisor, Customer Care Supervisor in Chippenham employer: Pilgrims Europe
At Pilgrim’s Europe, we pride ourselves on fostering a supportive and collaborative work environment where our Customer Care Supervisor plays a pivotal role in enhancing the customer experience. Located in the vibrant town of Chippenham, our head office offers ample opportunities for professional growth and development, allowing you to hone your leadership skills while contributing to a company dedicated to quality and continuous improvement. Join us to be part of a team that values ownership, determination, simplicity, and teamwork, ensuring that every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Supervisor, Customer Care Supervisor in Chippenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pilgrim’s Europe on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common customer care scenarios. Think about how you'd handle tricky situations with professionalism and empathy, just like the role requires. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about building strong relationships, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Care Supervisor, Customer Care Supervisor in Chippenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Supervisor role. Highlight your experience in customer service and any supervisory roles you've held. We want to see how your skills align with our values and the specific requirements of the job!
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see that you can communicate with professionalism and empathy.
Highlight Problem-Solving Abilities:We love a proactive approach! In your application, share examples of how you've handled complex customer queries or escalated issues in the past. Show us your solutions-focused mindset and how you’ve contributed to improving customer experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Pilgrims Europe
✨Know the Company Inside Out
Before your interview, take some time to research Pilgrim’s Europe. Understand their values, mission, and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Care Experience
Be ready to discuss your previous experience in customer service or supervision. Prepare specific examples where you handled complex queries or improved team performance. This will demonstrate your capability to support the Customer Care team effectively.
✨Demonstrate Problem-Solving Skills
Think of instances where you identified trends or recurring issues in customer feedback. Share how you approached these challenges with a solutions-focused mindset. This will highlight your proactive nature and ability to enhance customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how they measure success in customer care. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
