At a Glance
- Tasks: Support customers via phone, handle enquiries, and assist in the warehouse.
- Company: Join a growing business with over 40 sites across the UK and Europe.
- Benefits: Earn £12.71 per hour, enjoy free food, great holidays, and career progression.
- Other info: Full training provided and opportunities for overtime available.
- Why this job: Kickstart your sales career while making a positive impact in local communities.
- Qualifications: Enthusiastic, proactive, and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are excited to recruit for a Customer Care Representative to join our team to support us on Saturdays and Mondays. This is a great opportunity to gain experience in a fast-paced environment, with the possibility of extending or returning for future projects depending on business needs.
Location: Chippenham
Job Type: Permanent Contract - Part-time
Pay: £12.71 per hour (paid monthly)
Expected hours: 15 hours per week, Saturdays and Mondays- 9am to 5pm (overtime opportunities)
Key Responsibilities- Reporting to the supervisor, your role will be to deal with new and regular customers on the phone, to handle service enquiries.
- You may also be allocated to help in the warehouse to prepare customer orders for delivery by our team of drivers.
- Handling both incoming and outgoing sales calls and dealing with customer queries and complaints in a friendly and professional manner.
- Being able to match products and services to a customer's needs, in turn providing an effective and efficient service.
- Working as part of the branch team, you will deliver excellent customer care and online assistance for customers.
- To be proactive and enthusiastic with a passion for sales and offering high quality customer service to customers.
- A clear telephone voice and good telephone manner are essential.
- Many of our customers are older people, so you will need to be an excellent communicator, with good customer service skills.
- Attention to detail, patience, accuracy, ability to meet sales goals and data entry skills are required.
- To be IT literate with Microsoft Word & Excel skills, although not essential.
- Working knowledge of SAP system would be an added advantage.
- Full training provided.
- Great career progression as part of a growing business with over 40 sites across UK and Europe.
- Discounted or free food on-site.
- Parking.
- Great holiday entitlement and many more.
If you are looking to start your Sales career, this is the job for you! Apply today and be part of our growing business that performs an invaluable service to local communities!
Customer Care Representatve, Customer Care Representatve in Chippenham employer: Pilgrims Europe
At Pilgrim's Europe/Oakhouse Foods, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer care. Our part-time Customer Care Representatives enjoy flexible hours, competitive pay, and opportunities for career progression within our expanding network of over 40 sites across the UK and Europe. With full training provided and unique benefits like discounted or free food and generous holiday entitlement, joining our team means becoming part of a company that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representatve, Customer Care Representatve in Chippenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pilgrim's Europe/Oakhouse Foods. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, try role-playing with a friend. This will help you sound confident and friendly when handling queries.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with the hiring team, let your passion for customer service shine through. A positive attitude can make a huge difference!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Care Representatve, Customer Care Representatve in Chippenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for us. Keep it friendly and professional, just like we are with our customers.
Show Off Your Communication Skills:Since you'll be dealing with customers over the phone, make sure your application reflects your excellent communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pilgrims Europe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Representative. Familiarise yourself with handling customer queries and complaints, as well as the importance of matching products to customer needs. This will help you demonstrate your enthusiasm and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone, it's crucial to have a clear and friendly telephone manner. Practise speaking clearly and confidently, perhaps with a friend or family member. Remember, many customers may be older, so patience and clarity are key!
✨Showcase Your IT Skills
While not essential, having a basic understanding of Microsoft Word and Excel can set you apart. If you have any experience with SAP systems, be sure to mention it! Brush up on these skills before the interview, as they could come in handy when discussing your capabilities.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
