At a Glance
- Tasks: Support customers via phone and assist in the warehouse with order preparation.
- Company: Join a growing business dedicated to excellent customer service.
- Benefits: Earn £12.71 per hour, enjoy free food, and great holiday entitlement.
- Other info: Full training provided with opportunities for career progression.
- Why this job: Kickstart your sales career while making a positive impact in local communities.
- Qualifications: Enthusiastic, proactive, and excellent communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
We are excited to recruit for a Customer Care Representative to join our team to support us on Saturdays and Mondays. This is a great opportunity to gain experience in a fast-paced environment, with the possibility of extending or returning for future projects depending on business needs.
Location: Chippenham
Job Type: Permanent Contract - Part-time
Pay: £12.71 per hour (paid monthly)
Expected hours: 15 hours per week, Saturdays and Mondays - 9am to 5pm (overtime opportunities)
Key Responsibilities:- Reporting to the supervisor, your role will be to deal with new and regular customers on the phone, to handle service enquiries.
- You may also be allocated to help in the warehouse to prepare customer orders for delivery by our team of drivers.
- Handling both incoming and outgoing sales calls and dealing with customer queries and complaints in a friendly and professional manner.
- Being able to match products and services to a customer's needs, in turn providing an effective and efficient service.
- Working as part of the branch team, you will deliver excellent customer care and online assistance for customers.
- To be proactive and enthusiastic with a passion for sales and offering high quality customer service to customers.
- A clear telephone voice and good telephone manner are essential.
- Many of our customers are older people, so you will need to be an excellent communicator, with good customer service skills.
- Attention to detail, patience, accuracy, ability to meet sales goals and data entry skills are required.
- To be IT literate with Microsoft Word & Excel skills, although not essential.
- Working knowledge of SAP system would be an added advantage.
- Full training provided.
- Great career progression as part of a growing business with over 40 sites across UK and Europe.
- Discounted or free food.
- On-site parking.
- Great holiday entitlement.
- And many more.
If you are looking to start your Sales career, this is the job for you! Apply today and be part of our growing business that performs an invaluable service to local communities!
Customer Care Representative in Chippenham employer: Pilgrims Europe
At Pilgrim's Europe/Oakhouse Foods, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer care. Our part-time Customer Care Representative role in Chippenham not only provides competitive pay and flexible hours but also opens doors for career progression within our expanding business. With comprehensive training, generous holiday entitlement, and the opportunity to make a meaningful impact in local communities, joining our team means becoming part of a company that truly cares about its employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative in Chippenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pilgrim's Europe/Oakhouse Foods. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the actual job.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with potential employers, let your passion for customer service shine through. A positive attitude can make a huge difference in how they perceive you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take that next step in your career.
We think you need these skills to ace Customer Care Representative in Chippenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Care Representative role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like communication and sales abilities.
Show Your Enthusiasm:We love seeing passion! In your cover letter, express why you're excited about this opportunity and how you can contribute to our team. A bit of personality goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pilgrims Europe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Representative. Familiarise yourself with handling customer queries and complaints, as well as the importance of matching products to customer needs. This will help you demonstrate your enthusiasm and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone, it's crucial to have a clear and friendly telephone voice. Practise answering common customer queries or complaints with a friend or family member. This will boost your confidence and ensure you come across as professional during the interview.
✨Showcase Your IT Skills
While not essential, having some familiarity with Microsoft Word, Excel, or even SAP can set you apart from other candidates. If you have experience with these tools, be sure to mention it during your interview. If not, consider brushing up on basic skills to show your willingness to learn.
✨Demonstrate Your Passion for Customer Service
Employers love candidates who are genuinely passionate about providing excellent customer service. Share examples from your past experiences where you've gone above and beyond for a customer. This will highlight your proactive attitude and commitment to delivering high-quality service.
