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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing brand in the food industry with a supportive team.
- Benefits: Gain hands-on experience, develop practical skills, and enjoy independence in your role.
- Other info: Dynamic field-based role with opportunities for career progression.
- Why this job: Build strong customer relationships and kickstart your career in sales.
- Qualifications: Customer-focused attitude; experience in installation or food environments is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career. Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.
Installation Technician - Field Based in Cardiff employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Technician - Field Based in Cardiff
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show them you’re not just another candidate; you’re genuinely interested in how their equipment works and how it benefits customers. This will set you apart!
✨Tip Number 2
Practice your hands-on skills! If you can, try to get some experience with similar equipment or even volunteer to help with installations. Being able to demonstrate your practical knowledge during the interview will give you a huge advantage.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn, ask them about their experiences, and get insider tips. Plus, it shows you’re proactive and really keen on joining the team!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the Rollover brand and ready to hit the ground running.
We think you need these skills to ace Installation Technician - Field Based in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Installation Technician role. Highlight any hands-on experience, customer service skills, and problem-solving abilities that show you're a great fit for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've successfully installed or maintained equipment in the past, and how you can bring that expertise to our team.
Showcase Your Communication Skills: Since this is a customer-facing role, it’s important to demonstrate your communication skills in your application. Use clear and engaging language to show us how you can effectively train customers and build strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This knowledge will help you answer technical questions confidently and demonstrate your hands-on skills.
✨Showcase Your Customer Focus
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to communicate clearly and build relationships, as this role is all about ensuring a smooth experience for clients.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to troubleshoot or resolve issues on-site. Be ready to discuss your approach to problem-solving, as this will show your practical mindset and determination to get the job done.
✨Plan Your Journey
Since this is a field-based role, be prepared to discuss how you manage your time and travel across multiple locations. Show that you can effectively plan your diary and prioritise tasks to meet customer needs efficiently.