At a Glance
- Tasks: Provide on-site IT support and resolve technical issues across various teams.
- Company: Join a dynamic company in Bodmin, UK, focused on innovation.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Collaborate with diverse teams and enhance your career in IT.
- Why this job: Be the go-to tech expert and drive improvements in a fast-paced environment.
- Qualifications: 3 years of 2nd line IT support experience and strong technical skills.
The predicted salary is between 41000 - 45000 £ per year.
What you'll be doing:
- Deliver on-site 2nd line IT support across multiple business areas
- Act as a key contact for technical issues and incident resolution
- Support production, engineering and office teams
- Manage tickets (incidents, requests, change & problem records)
- Drive service improvements and proactive maintenance
- Support projects and business change initiatives
- Monitor system performance and recommend improvements
- Manage upgrades, patches and system maintenance
- Liaise with third-party vendors and suppliers
- Keep systems, documentation and CMDB up to date
- Ensure compliance with ITIL processes and SLAs
Your tech exposure:
- Factory & production environments
- Mobile devices and end-user support
- Printing & AV equipment
- Network cabling & VoIP telephony
- Broadband solutions (including remote sites)
What you'll bring:
- 3 years' experience in a 2nd line / site-based IT role
- Strong hands-on technical support experience
- Experience supporting manufacturing or production environments
- Good understanding of ITIL (Incident, Change & Problem Management)
- Strong stakeholder management across operational teams
- Proactive mindset with a focus on service improvement
IT Specialist in Bodmin employer: Pilgrims Europe
Join a dynamic team in Bodmin as an IT Specialist, where you'll be at the forefront of delivering exceptional on-site IT support across various business areas. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities for continuous learning and service improvement. With a focus on innovation and a commitment to excellence, we provide a supportive environment that values your contributions and encourages you to thrive in your role.
We think you need these skills to ace IT Specialist in Bodmin
2nd Line IT Support
Technical Issue Resolution
Ticket Management
Service Improvement
System Performance Monitoring
Upgrades and Patches Management
Vendor Liaison
