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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing brand in the food industry with a supportive team.
- Benefits: Gain hands-on experience, develop skills, and enjoy independence in your role.
- Other info: Enjoy a dynamic field-based role with opportunities for personal and professional development.
- Why this job: Build strong customer relationships and progress into sales roles for career growth.
- Qualifications: Customer-focused attitude and problem-solving skills; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career.
Installation Specialist - North in Birmingham employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Specialist - North in Birmingham
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands the Rollover brand and what we stand for.
✨Tip Number 2
Practice your hands-on skills! If you’ve got experience in equipment installation or maintenance, be ready to share specific examples. We love hearing about how you’ve tackled challenges in the past.
✨Tip Number 3
Show off your customer service skills. This role is all about building relationships, so come prepared with stories that highlight your ability to connect with clients and solve their problems.
✨Tip Number 4
Don’t forget to ask questions during your interview! It shows us you’re engaged and interested. Plus, it’s a great way to find out if we’re the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Installation Specialist - North in Birmingham
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what we're looking for. Make sure you can see yourself fitting into the role of Installation Specialist and how your skills align with our needs.
Show Off Your Customer Focus: Since this role is all about customer interaction, highlight any experience you have in customer service or face-to-face roles. We want to see how you can bring that positive attitude and ownership mindset to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and skills. We appreciate simplicity and clarity, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be installing. Understand its features, common issues, and maintenance needs. This knowledge will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Highlight your problem-solving skills and how you’ve ensured customer satisfaction. This will demonstrate your fit for the hands-on, customer-focused nature of the job.
✨Practice Clear Communication
You'll need to explain processes clearly to customers, so practice articulating your thoughts. Consider doing mock interviews or explaining equipment use to a friend. This will help you convey information effectively during the actual interview.
✨Demonstrate Your Proactivity
Be ready to discuss how you manage your own workload and diary across multiple locations. Share specific examples of how you've taken initiative in previous roles, as this aligns perfectly with the self-motivated and proactive mindset they’re looking for.