At a Glance
- Tasks: Support customers via phone, handle enquiries, and assist in the warehouse.
- Company: Join a growing business with over 40 sites across the UK and Europe.
- Benefits: Competitive pay, full training, career progression, and discounted food.
- Other info: Flexible part-time hours with overtime opportunities available.
- Why this job: Kickstart your sales career while making a difference in local communities.
- Qualifications: Enthusiastic, good communicator, and customer service skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are excited to recruit for a Customer Care Representative to join our team to support us on Saturdays and Mondays. This is a great opportunity to gain experience in a fast-paced environment, with the possibility of extending or returning for future projects depending on business needs.
Location: Chippenham
Job Type: Permanent Contract - Part-time
Pay: £12.71 per hour (paid monthly)
Expected hours: 15 hours per week, Saturdays and Mondays - 9am to 5pm (overtime opportunities)
Key Responsibilities:
- Reporting to the supervisor, your role will be to deal with new and regular customers on the phone, to handle service enquiries.
- You may also be allocated to help in the warehouse to prepare customer orders for delivery by our team of drivers.
- Handling both incoming and outgoing sales calls and dealing with customer queries and complaints in a friendly and professional manner.
- Being able to match products and services to a customer's needs, in turn providing an effective and efficient service.
- Working as part of the branch team, you will deliver excellent customer care and online assistance for customers.
You will need:
- To be proactive and enthusiastic with a passion for sales and offering high quality customer service to customers.
- A clear telephone voice and good telephone manner are essential. Many of our customers are older people, so you will need to be an excellent communicator, with good customer service skills.
- Attention to detail, patience, accuracy, ability to meet sales goals and data entry skills are required.
- To be IT literate with Microsoft Word & Excel skills, although not essential. Working knowledge of SAP system would be an added advantage.
Benefits at working for Pilgrim's Europe/Oakhouse Foods:
- Full training provided.
- Great career progression as part of a growing business with over 40 sites across the UK and Europe.
- Discounted or free food on-site.
- Parking.
- Great holiday entitlement and many more.
If you are looking to start your Sales career, this is the job for you! Apply today and be part of our growing business that performs an invaluable service to local communities!
Customer Care Representative in Birmingham employer: Pilgrims Europe
At Pilgrim's Europe/Oakhouse Foods, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer care. Our part-time Customer Care Representatives enjoy flexible hours, comprehensive training, and opportunities for career progression within our expanding network of over 40 sites across the UK and Europe. With benefits like discounted food, on-site parking, and generous holiday entitlement, we are committed to fostering a rewarding environment for our employees in Chippenham.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pilgrims Europe and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pilgrims Europe and let us see your personality shine through!
We think you need these skills to ace Customer Care Representative in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pilgrims Europe.
Get Familiar with Our Brand:Before applying, take some time to learn about Pilgrims Europe and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pilgrims Europe
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pilgrims Europe.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pilgrims Europe will surely appreciate.
