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For Companies At a Glance
- Tasks: Install and maintain food-to-go equipment while training customers on its use.
- Company: Join a fast-growing brand in the food industry with a supportive team.
- Benefits: Gain hands-on experience, develop practical skills, and enjoy independence in your role.
- Other info: Dynamic field-based role with opportunities for career progression.
- Why this job: Build strong customer relationships and kickstart your career in sales.
- Qualifications: Customer-focused attitude; experience in installation or food environments is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager
About the Role
We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation. This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe. You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You'll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on-site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High-quality, first-time-right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We're Looking For
- A confident, customer-focused individual who enjoys working face-to-face with clients
- Comfortable working in a fast-paced, field-based environment
- Strong problem-solving skills with a practical, hands-on approach
- Self-motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
- Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands-on role with real independence
- Be the face of a fast-growing, well-known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career. Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.
Locations
Installation Specialist - North in Basildon, Essex employer: Pilgrims Europe
Contact Detail:
Pilgrims Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Specialist - North in Basildon, Essex
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show them you’re not just another candidate; you’re genuinely excited about the Rollover brand and how you can contribute to its growth.
✨Tip Number 2
Practice your hands-on skills! If you’ve got experience in equipment installation or maintenance, be ready to share specific examples. If not, brush up on relevant techniques so you can talk confidently about how you’d tackle installations and repairs.
✨Tip Number 3
Show off your customer service skills! This role is all about building relationships, so think of times when you’ve gone above and beyond for a customer. Be prepared to discuss how you’d ensure a smooth, reliable experience for clients.
✨Tip Number 4
Don’t forget to ask questions during your interview! It shows you’re engaged and interested. Ask about the team dynamics, training opportunities, or how success is measured in this role. And remember, apply through our website to make sure your application stands out!
We think you need these skills to ace Installation Specialist - North in Basildon, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Installation Specialist role. Highlight any hands-on experience you have with equipment installation or customer service, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about working with customers and how your problem-solving skills can benefit our team. Be sure to mention your enthusiasm for the Rollover brand and how you can contribute to our success.
Showcase Your Communication Skills: Since this role involves training customers and working closely with account teams, it's important to demonstrate your communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Pilgrims Europe
✨Know Your Equipment
Familiarise yourself with the food-to-go equipment you'll be working with. Understand its features, common issues, and maintenance procedures. This will not only show your technical knowledge but also your commitment to delivering high-quality installations.
✨Showcase Your Customer Focus
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to build relationships and provide excellent service. Remember, this role is all about ensuring a smooth experience for clients, so demonstrating your customer-centric approach is key.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've encountered challenges and how you resolved them. This could be related to installations or customer interactions. Showing that you can think on your feet and find solutions will resonate well with the interviewers.
✨Plan Your Diary Management
Since this role involves managing your own schedule across multiple locations, be ready to discuss how you prioritise tasks and manage your time effectively. Share any tools or methods you use to stay organised, as this will reflect your proactive nature.