At a Glance
- Tasks: Provide frontline tech support and resolve incidents for users across Europe.
- Company: Join Pilgrims Europe, a dynamic company with a collaborative IT team.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Other info: Work in a fast-paced environment with 24/7 support and career advancement.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 32000 £ per year.
Pilgrims Europe is seeking a dedicated Service Desk Analyst to join our 24/7 IT Service Desk, providing frontline technical support across our European operations from Rushmere.
The role focuses on quick incident resolution and high-quality customer care within a collaborative IT team.
Based in Rushmere, you’ll support users across Europe, handling incidents via phone, email, and self-service while maintaining detailed ticket updates and contributing to the knowledge base.
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We think you need these skills to ace 24/7 IT Service Desk Analyst - First-Line Tech Support
Technical Support
Incident Resolution
Customer Care
Communication Skills
Ticket Management
Knowledge Base Contribution
Collaboration
