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- Tasks: Provide on-site technical support and manage IT projects across various technologies.
- Company: Join Pilgrim's Europe, a leader in food and beverage manufacturing.
- Benefits: Competitive salary, excellent healthcare, 33 holiday days, and staff discounts.
- Other info: Fully office-based role with opportunities for personal development.
- Why this job: Be part of a dynamic team and make a real impact in IT services.
- Qualifications: 3+ years in technical support with strong knowledge of ITIL principles.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the IT Specialist role at Pilgrim's Europe.
Location: Anwick, United Kingdom
Purpose of the Role
As part of the IT Site Services team, you will be working across a broad range of technologies and liaising with multiple areas of the business to support our environment. Technical Service will be your passion with a hunger for learning and personal development. You will be responsible for the provision of specialist technical support, control, and proactive maintenance across the End User environment. Providing “hands on” on-site technical support and guidance to colleagues. Ensuring the delivery of service meets availability/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service.
Key Responsibilities
- To provide on-site 2nd line technical support and administration of Pilgrim’s four legacy business sectors.
- To act as ambassadors for the IT department - providing a professional and efficient service to colleagues always.
- Delivery of user education/guidance on technology to colleagues.
- To act as point of contact on technical issues for IT through incident resolution.
- Participation and engagement in Projects/Service improvements.
- Identification, ownership and implementation of proactive maintenance plans including essential upgrades and software patches.
- Monitor and review service performance at a component level e.g. Production of reports including recommendations for risk mitigation.
- 3rd party/vendor liaison with respect to technical build, support and maintenance.
- Meet levels of service in line with published/agreed SLA’s.
- Adherence to all Pilgrim’s processes including: Raising, reviewing and approval of Change Controls.
- Identify, investigate, update and resolve problem records.
- Ensuring the configuration management database is maintained.
- Active handover to support engagement ensuring that technology implemented is supportable and maintainable.
- Ticket handling, updating, referral and closure of tickets.
- Creation, development, deployment and resolution for BCR (Business Change Request) tickets.
- Identify and drive service and efficiency improvements.
- To ensure all supporting documentation is maintained in line with technology improvements and maintenance activities.
- Maintain awareness of current developments including production of associated product life-cycles and roadmaps.
- Able to work unsocial hours when required which may include short durations away from home e.g. Exec Events.
Skills & Experience Required
In order to succeed in this role it is expected that you will have:
- Essential 3 years+ experience of delivering, maintaining and supporting on-site/field based an expanding complex Factory production environment.
- Hands on support, delivery and build experience with a number of the following technology areas with deep/expert knowledge of the following skillsets:
- Supporting onsite engineering teams, production teams and forming a strong relationship with Site General Managers and their Leadership teams.
- Supporting Factory and Production.
- Supporting Mobile Devices.
- Supporting Printing solutions/hardware.
- Supporting Audio-Visual Equipment.
- Network Cabling.
- VOIP Telephony Config and Support.
- Broadband ordering process for Farm sites.
Why Join Us?
- Very competitive salary.
- Excellent healthcare benefits, including access to a 24/7 GP service and physio sessions.
- 33 holiday days each year (25 days flexible booking with 8 bank holidays). Additionally, we offer a holiday purchase scheme.
- Discounted staff shopping onsite on a range of products.
- Free will writing service.
- Enhanced maternity and paternity leave.
Please note: This role is fully office-based with no hybrid or remote working options.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Food and Beverage Manufacturing
IT Specialist, IT Specialist in Sleaford employer: Pilgrim's Europe
Contact Detail:
Pilgrim's Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist, IT Specialist in Sleaford
✨Tip Number 1
Get to know the company! Research Pilgrim's Europe and understand their values, culture, and the specific technologies they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where you might meet them. A friendly chat can go a long way in making a memorable impression and could even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common IT scenarios and problem-solving questions. Think about how you would handle technical issues on-site and be ready to share examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Pilgrim's Europe.
We think you need these skills to ace IT Specialist, IT Specialist in Sleaford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Specialist role. Highlight your experience with on-site support and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Be sure to mention your eagerness for learning and personal development, as that's something we value at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their ability to resolve incidents and improve service efficiency, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Pilgrim's Europe
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description. Familiarise yourself with supporting mobile devices, printing solutions, and VOIP telephony. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your ITIL Knowledge
Since the role requires a solid understanding of ITIL principles, be prepared to discuss how you've applied incident, change, and problem management in your previous roles. Share specific examples where you improved service delivery or resolved complex issues.
✨Demonstrate Your Customer Service Skills
As an IT Specialist, you'll be acting as an ambassador for the IT department. Think of examples where you've provided exceptional service to colleagues or clients. Highlight your ability to communicate technical information clearly and effectively, especially when educating users on technology.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common technical issues or project challenges. This will not only demonstrate your problem-solving skills but also your proactive approach to maintenance and service improvements.