At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex technical issues.
- Company: Join Pilgrim Foodservice, a supportive and dynamic team in Boston.
- Benefits: Enjoy staff discounts, pension, life insurance, free parking, and delicious cakes!
- Other info: Full-time role with a weekend on-call rota and great career growth.
- Why this job: Make a real difference by supporting users and improving IT systems.
- Qualifications: Experience in 2nd line support with strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Pilgrim Foodservice is looking for an experienced IT Support Engineer to join our internal IT team supporting users across the business. This is a hands-on 2nd line support role suited to someone confident troubleshooting more complex technical issues while remaining user-focused and proactive.
Full-time, 40 hours per week – Monday to Friday, 08:30–17:00. Weekend on-call rota required (1 in 3).
Key Responsibilities- Provide 2nd line IT support across the business
- Act as an escalation point for 1st line support
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365 and Azure environments
- Monitor systems and carry out routine maintenance
- Support user devices, accounts, and access management
- Assist with IT projects and continuous improvement initiatives
- Previous experience in a 2nd line IT support role
- Strong troubleshooting skills across Windows, Microsoft 365, Azure, and networking
- Strong communication and organisational skills
- Ability to work independently and manage workload effectively
- Staff discount on all company products
- Company pension
- Life insurance
- Employee discount
- Free parking
- Plenty of free cakes!
IT Support Engineer (2nd Line) in Lincolnshire employer: Pilgrim Foodservice
Pilgrim Foodservice is an excellent employer, offering a supportive work culture where IT professionals can thrive. With a focus on employee growth and development, our team enjoys benefits such as staff discounts, a company pension, and a fun environment complete with free cakes. Located in Boston, Lincolnshire, we provide a dynamic workplace that values proactive problem-solving and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd Line) in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at Pilgrim Foodservice. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you’ve solved complex issues, especially with Microsoft 365 and Azure. We want to hear how you’ve made users happy!
✨Tip Number 3
Show off your passion for IT! During interviews, let your enthusiasm shine through. Talk about the latest tech trends or projects you’re excited about. It’s all about making a connection with the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Support Engineer (2nd Line) in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line IT support. We want to see how you've tackled complex technical issues and supported users, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for this role and how your skills align with our needs. Keep it user-focused and show off your proactive attitude.
Show Off Your Troubleshooting Skills:In your application, mention specific instances where you've successfully resolved hardware, software, or network issues. We love seeing real-life examples of your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Pilgrim Foodservice
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows, Microsoft 365, and Azure. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also handle complex problems.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to explain technical issues to non-techy users. Practice explaining a complex problem in simple terms. This will demonstrate your ability to communicate effectively and keep users calm during stressful situations.
✨Be Proactive and User-Focused
During the interview, highlight instances where you went above and beyond for users. Share examples of how you’ve anticipated user needs or improved processes. This shows that you’re not just reactive but also proactive in your approach to IT support.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a hypothetical issue. Think through common problems you might encounter in a 2nd line role and how you would resolve them. Practising these scenarios will help you feel more confident and prepared.
