At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex technical issues.
- Company: Join Pilgrim Foodservice, a supportive and dynamic team in Boston.
- Benefits: Enjoy staff discounts, pension, life insurance, free parking, and delicious cakes!
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by supporting users and improving IT systems.
- Qualifications: Experience in 2nd line support with strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Pilgrim Foodservice is looking for an experienced IT Support Engineer to join our internal IT team supporting users across the business. This is a hands-on 2nd line support role suited to someone confident troubleshooting more complex technical issues while remaining user-focused and proactive.
Full-time, 40 hours per week – Monday to Friday, 08:30–17:00. Weekend on-call rota required (1 in 3).
Key Responsibilities- Provide 2nd line IT support across the business
- Act as an escalation point for 1st line support
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365 and Azure environments
- Monitor systems and carry out routine maintenance
- Support user devices, accounts, and access management
- Assist with IT projects and continuous improvement initiatives
- Previous experience in a 2nd line IT support role
- Strong troubleshooting skills across Windows, Microsoft 365, Azure, and networking
- Strong communication and organisational skills
- Ability to work independently and manage workload effectively
- Staff discount on all company products
- Company pension
- Life insurance
- Employee discount
- Free parking
- Plenty of free cakes!
IT Support Engineer (2nd Line) in Boston employer: Pilgrim Foodservice
Pilgrim Foodservice is an excellent employer, offering a supportive work culture where IT professionals can thrive. With a focus on employee growth and development, our team enjoys benefits such as staff discounts, a company pension, and life insurance, all while working in a vibrant environment in Boston, Lincolnshire. Join us for a rewarding career where your contributions are valued and celebrated, complete with plenty of free cakes to sweeten the deal!
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd Line) in Boston
✨Tip Number 1
Get your tech skills sharp! Brush up on troubleshooting Windows, Microsoft 365, and Azure. We want to see you confidently tackle those complex issues that come your way.
✨Tip Number 2
Practice your communication skills! Being user-focused is key, so make sure you can explain technical stuff in a way that everyone understands. We’re all about keeping users happy!
✨Tip Number 3
Network like a pro! Connect with other IT professionals and join relevant groups. You never know when a chat might lead to an opportunity or a helpful tip for your job search.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your hands-on experience and proactive approach in your application. We can’t wait to see what you bring to the team!
We think you need these skills to ace IT Support Engineer (2nd Line) in Boston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line IT support. We want to see your troubleshooting skills and any relevant projects you've worked on, especially with Microsoft 365 and Azure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how your skills align with our needs. Keep it user-focused and show us your proactive approach.
Showcase Your Communication Skills:As an IT Support Engineer, you'll need to communicate effectively with users. Use clear and concise language in your application to demonstrate your ability to explain complex issues simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Pilgrim Foodservice
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows, Microsoft 365, and Azure. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also handle complex problems.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to explain technical issues to non-technical users. Practice explaining a complex problem in simple terms. This will demonstrate your ability to communicate effectively and keep users informed, which is crucial for this role.
✨Be Proactive and User-Focused
Prepare examples of how you've gone above and beyond to support users in previous roles. Think about times when you anticipated user needs or improved processes. This proactive mindset is exactly what Pilgrim Foodservice is looking for!
✨Get Familiar with the Company Culture
Research Pilgrim Foodservice and understand their values and work environment. Mentioning their staff benefits, like the free cakes, can help you connect with the interviewers. It shows you're genuinely interested in the company and its culture, not just the job.
