At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex technical issues.
- Company: Join Pilgrim Foodservice, a dynamic team focused on user satisfaction.
- Benefits: Enjoy staff discounts, a pension scheme, and free cakes!
- Other info: Flexible work hours with opportunities for continuous improvement and growth.
- Why this job: Make a real impact by solving tech challenges in a supportive environment.
- Qualifications: Experience in 2nd line IT support with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
40 hours per week – Monday to Friday, 08:30–17:00
Weekend on-call rota required (1 in 3)
Pilgrim Foodservice is looking for an experienced IT Support Engineer to join our internal IT team supporting users across the business. This is a hands-on 2nd line support role suited to someone confident troubleshooting more complex technical issues while remaining user-focused and proactive. You will work closely with the Infrastructure Lead and wider IT team across day-to-day support, maintenance, projects, and continuous improvement initiatives.
Key Responsibilities- Provide 2nd line IT support across the business
- Act as an escalation point for 1st line support
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365 and Azure environments
- Monitor systems and carry out routine maintenance
- Support user devices, accounts, and access management
- Assist with IT projects and continuous improvement initiatives
- Previous experience in a 2nd line IT support role
- Strong troubleshooting skills across Windows, Microsoft 365, Azure, and networking
- Strong communication and organisational skills
- Ability to work independently and manage workload effectively
- Staff discount on all company products
- Company pension
- Employee discount
- Plenty of free cakes!
IT Support Engineer (2nd Line) in Lincolnshire employer: Pilgrim Foodservice Ltd
Pilgrim Foodservice is an excellent employer, offering a supportive work culture where IT professionals can thrive. With a focus on employee growth and development, you will have the opportunity to engage in meaningful projects while enjoying benefits such as staff discounts, a company pension, and even free cakes! Join us in a dynamic environment that values your contributions and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd Line) in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at Pilgrim Foodservice. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you’ve solved complex issues, especially with Microsoft 365 and Azure. We want to see how you tackle problems head-on!
✨Tip Number 3
Show off your user-focused approach! During interviews, highlight how you’ve supported users in the past. It’s all about making their experience better while solving their tech woes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer (2nd Line) in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line IT support. We want to see your troubleshooting skills and any relevant projects you've worked on, especially with Microsoft 365 and Azure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Keep it user-focused and show off your proactive approach.
Show Off Your Communication Skills:As an IT Support Engineer, you'll need to communicate effectively with users. Make sure your application reflects your strong communication skills, whether it's through clear language or examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pilgrim Foodservice Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows, Microsoft 365, Azure, and networking. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also handle complex problems.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to explain technical issues to non-technical users. Practice explaining a complex problem in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly, as this is crucial for user-focused support.
✨Be Proactive About Continuous Improvement
Think about ways you've contributed to process improvements in previous roles. Prepare examples of how you've identified issues and implemented solutions that enhanced efficiency or user satisfaction. This aligns perfectly with the company's focus on continuous improvement initiatives.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to troubleshoot a hypothetical issue. Practice thinking on your feet and articulating your thought process. This will help you demonstrate your problem-solving skills and your ability to work independently under pressure.
