At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex technical issues.
- Company: Join Pilgrim Foodservice, a dynamic team focused on user satisfaction.
- Benefits: Enjoy staff discounts, a pension plan, and free cakes!
- Other info: Flexible work culture with opportunities for continuous improvement.
- Why this job: Make a real impact by solving tech challenges in a supportive environment.
- Qualifications: Experience in 2nd line IT support with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
40 hours per week – Monday to Friday, 08:30–17:00
Weekend on-call rota required (1 in 3)
Pilgrim Foodservice is looking for an experienced IT Support Engineer to join our internal IT team supporting users across the business. This is a hands-on 2nd line support role suited to someone confident troubleshooting more complex technical issues while remaining user-focused and proactive. You will work closely with the Infrastructure Lead and wider IT team across day-to-day support, maintenance, projects, and continuous improvement initiatives.
Key Responsibilities
- Provide 2nd line IT support across the business
- Act as an escalation point for 1st line support
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365 and Azure environments
- Monitor systems and carry out routine maintenance
- Support user devices, accounts, and access management
- Assist with IT projects and continuous improvement initiatives
Requirements
- Previous experience in a 2nd line IT support role
- Strong troubleshooting skills across Windows, Microsoft 365, Azure, and networking
- Strong communication and organisational skills
- Ability to work independently and manage workload effectively
Benefits
- Staff discount on all company products
- Company pension
- Employee discount
- Plenty of free cakes!
IT Support Engineer (2nd Line) in Boston employer: Pilgrim Foodservice Ltd
Pilgrim Foodservice is an excellent employer for IT Support Engineers, offering a supportive work culture that prioritises employee growth and development. With a focus on teamwork and continuous improvement, you will have the opportunity to enhance your technical skills while enjoying benefits such as staff discounts, a company pension, and a fun environment complete with plenty of free cakes. Join us in a role where your contributions are valued and rewarded, all within a dynamic and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd Line) in Boston
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for a 2nd line support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills, especially around Windows, Microsoft 365, and Azure. We want you to feel confident when they throw those curveballs at you during the interview.
✨Tip Number 3
Show off your user-focused approach! During interviews, share examples of how you've helped users in the past. Highlight your communication skills and how you’ve made complex tech issues easy to understand for non-techies.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer (2nd Line) in Boston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line IT support. We want to see your troubleshooting skills and any relevant projects you've worked on, especially with Microsoft 365 and Azure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Keep it user-focused and show off your proactive approach.
Show Off Your Communication Skills:As an IT Support Engineer, you'll need to communicate effectively with users. Make sure your application reflects your strong communication skills, whether it's through clear language or examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pilgrim Foodservice Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows, Microsoft 365, and Azure. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your confidence and expertise in handling complex technical problems.
✨Showcase Your User-Focused Approach
Since this role is all about supporting users, think of examples where you've gone above and beyond to help someone. Whether it’s a tricky software issue or a hardware malfunction, highlight how you kept the user experience in mind while solving their problems.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support situations, like escalating a ticket or managing a high-pressure situation. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
