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For Companies At a Glance
- Tasks: Assist customers with orders, resolve queries, and build strong relationships.
- Company: Join a family-owned foodservice leader in Boston, Lincolnshire.
- Benefits: Enjoy competitive pay, staff discounts, and wellness support.
- Why this job: Be part of a friendly team making a real difference for customers.
- Qualifications: 1 year of customer service experience and great communication skills.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Boston, Lincolnshire
Hours: Full time, 37.5 hours per week
Working days: Tuesday to Saturday, 9:00am to 5:00pm
About Pilgrim Foodservice
Pilgrim Foodservice is a family-owned business founded in 1980 and based in Boston, Lincolnshire. We are one of the UK's leading foodservice wholesalers, supplying thousands of independent businesses nationwide. Our customers include restaurants, cafés, schools, care homes and takeaways. We are proud of our reliable service, quality products and long-standing customer relationships.
The Role
We are looking for a friendly and confident Customer Support Advisor to join our Support Team in Boston. This is a busy, customer-focused role where you will speak to customers daily, take phone orders, resolve queries and help grow accounts by recommending suitable products. You will work closely with drivers, warehouse teams and other departments to ensure customers receive a smooth and reliable service.
Key Responsibilities
- Handle incoming calls and emails professionally and efficiently
- Take orders and support customers with queries
- Resolve issues and complaints through to completion
- Onboard new customers and build strong working relationships
- Identify opportunities to upsell products and develop accounts
- Maintain accurate records on internal systems
About You
- At least 1 year’s experience in a customer-facing role (ideally phone-based)
- Strong spoken and written English
- Confident, organised and calm under pressure
- Comfortable speaking with customers and recommending products
- Positive, team-focused and proactive
What We Offer
- Full time, permanent contract
- Death in Service benefit (minimum 2x salary)
- Staff discount across our full product range
- Christmas loyalty reward – 10% back on what you spend with us to use towards your Christmas shop
- Above statutory holiday allowance
- Refer a Friend bonus scheme
- Wellbeing support through GroceryAid
- Cycle to Work scheme (save up to 47%)
- Discounted gym membership
- Genuine progression opportunities within the business
Apply today for immediate consideration.
Customer Service Advisor in Boston employer: Pilgrim Foodservice Ltd
Contact Detail:
Pilgrim Foodservice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Boston
✨Tip Number 1
Get to know Pilgrim Foodservice! Research their values and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since this role involves taking calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Be proactive during your interview! Think of examples from your past experience where you've successfully resolved customer issues or upsold products. This will demonstrate your ability to handle the responsibilities of the Customer Support Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Boston
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about customer interaction, so a warm vibe is key.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We’re looking for someone who’s confident on the phone and can handle queries like a pro. Use specific examples from your past roles to show us how you’ve excelled in similar situations.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your written English is strong, as communication is crucial in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and know where to find us!
How to prepare for a job interview at Pilgrim Foodservice Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Pilgrim Foodservice. Understand their values, products, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experience where you've successfully handled queries or complaints. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You could even do mock interviews with a friend or family member to get comfortable with articulating your thoughts and recommendations.
✨Showcase Your Team Spirit
Pilgrim Foodservice values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific examples that highlight your proactive attitude and how you contribute to a positive team environment.