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- Tasks: Provide 2nd line IT support and troubleshoot complex technical issues.
- Company: Join Pilgrim Foodservice, a supportive and dynamic team in Boston.
- Benefits: Enjoy staff discounts, pension, life insurance, free parking, and delicious cakes!
- Other info: Work in a collaborative environment with opportunities for growth.
- Why this job: Make a real impact by solving tech challenges and supporting users daily.
- Qualifications: Experience in 2nd line IT support with strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Boston, Lincolnshire – Fully Onsite
Permanent | Full-Time 40 hours per week – Monday to Friday, 08:30–17:00
Weekend on-call rota required (1 in 3)
Pilgrim Foodservice is looking for an experienced IT Support Engineer to join our internal IT team supporting users across the business. This is a hands-on 2nd line support role suited to someone confident troubleshooting more complex technical issues while remaining user-focused and proactive. You will work closely with the Infrastructure Lead and wider IT team across day-to-day support, maintenance, projects, and continuous improvement initiatives.
Key Responsibilities
- Provide 2nd line IT support across the business
- Act as an escalation point for 1st line support
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365 and Azure environments
- Monitor systems and carry out routine maintenance
- Support user devices, accounts, and access management
- Assist with IT projects and continuous improvement initiatives
Requirements
- Previous experience in a 2nd line IT support role
- Strong troubleshooting skills across Windows, Microsoft 365, Azure, and networking
- Strong communication and organisational skills
- Ability to work independently and manage workload effectively
Benefits
- Staff discount on all company products
- Company pension
- Life insurance
- Employee discount
- Free parking
- Plenty of free cakes!
Apply via LinkedIn or email recruitment@pilgrimfoods.co.uk
Locations
IT Support Engineer (2nd Line) in Boston, Lincolnshire employer: Pilgrim Foodservice Ltd
Contact Detail:
Pilgrim Foodservice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (2nd Line) in Boston, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Pilgrim Foodservice or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've tackled complex technical issues in the past. We want to see that user-focused approach in action!
✨Tip Number 3
Show off your passion for continuous improvement! Think of ways you’ve contributed to projects or initiatives in previous roles. We love candidates who are proactive and eager to enhance their team's performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Pilgrim Foodservice.
We think you need these skills to ace IT Support Engineer (2nd Line) in Boston, Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support. We want to see how you've tackled complex technical issues and supported users, so don’t hold back on those details!
Show Off Your Skills: When writing your application, emphasise your troubleshooting skills with Windows, Microsoft 365, Azure, and networking. We love seeing candidates who can clearly demonstrate their technical prowess!
Be User-Focused: Since this role is all about supporting users, make sure to mention any experiences where you’ve gone above and beyond to help someone out. We appreciate a proactive approach!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Pilgrim Foodservice Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows, Microsoft 365, and Azure. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also handle complex problems.
✨Show Off Your Communication Skills
Since this role involves supporting users, it's crucial to demonstrate your ability to communicate technical information clearly. Practice explaining a technical concept in simple terms, as you might need to do this during the interview. Remember, being user-focused is key!
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a hypothetical issue. Think about common problems you’ve encountered and how you would resolve them. This will help you showcase your problem-solving skills and proactive approach.
✨Highlight Your Team Spirit
This role requires collaboration with the IT team and the Infrastructure Lead. Be prepared to share examples of how you've worked effectively in a team setting. Emphasising your ability to support and learn from others will make you stand out as a candidate who fits well within their culture.