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For Companies At a Glance
- Tasks: Be the welcoming face for patients and manage their queries with care.
- Company: Join a compassionate healthcare team dedicated to making a difference.
- Benefits: Enjoy a friendly work environment with opportunities for personal growth.
- Why this job: Make a real impact in patients' lives while developing your skills.
- Qualifications: Strong communication skills and a caring attitude are essential.
- Other info: Dynamic role with no two days the same, perfect for organised multitaskers.
The predicted salary is between 24000 - 36000 £ per year.
Join our team as a Receptionist and make a real difference every day. As the first friendly face our patients meet, you'll play a key role in creating a welcoming, supportive experience for everyone who walks through our doors. This is an opportunity to be part of a caring, professional team where your work truly matters. You'll help patients access the care they need, support our clinicians, and contribute to a practice that values collaboration, compassion, and personal growth. If you're organised, people-focused, and thrive in a role where no two days are the same, we'd love to have you with us.
Main duties of the job
- Be the welcoming heart of our practice.
- Join a supportive, forward-thinking team where your contribution genuinely matters.
- As part of our surgery, you'll be valued for your warmth, professionalism, and ability to make people feel at ease.
- We offer a positive, friendly environment where you can grow, build meaningful connections, and take pride in knowing your work directly supports our community.
- If you're looking for a role with purpose somewhere you'll feel appreciated and motivated every day, this could be the perfect place for you.
About us
- Greet patients in a friendly, professional manner.
- Manage check-ins, arrivals, and queries at the reception desk.
- Handle incoming telephone calls, provide information, and direct queries appropriately.
Job responsibilities
- Greet patients in a friendly, professional manner.
- Manage check-ins, arrivals, and queries at the reception desk.
- Handle incoming telephone calls, provide information, and direct queries appropriately.
- Maintain patient confidentiality at all times.
Key Responsibilities
- Patient Reception
- Greet patients in a friendly, professional manner.
- Manage check-ins, arrivals, and queries at the reception desk.
- Handle incoming telephone calls, provide information, and direct queries appropriately.
- Maintain patient confidentiality at all times.
- Book, amend, and manage patient appointments using the clinical system.
- Support patients with accessing services, including online platforms where applicable.
- Assist with repeat prescription requests following practice procedures.
- Signpost patients to appropriate healthcare professionals or services.
- Update and maintain accurate patient records.
- File, scan, and process clinical documents and correspondence.
- Manage incoming and outgoing mail.
- Support clinicians and management with routine administrative tasks.
- Process registrations, deductions, and patient documentation as required.
- Assist in maintaining organised and tidy reception and admin areas.
- Work collaboratively with reception, clinical, and management teams.
- Follow practice protocols to support safe and effective service delivery.
- Participate in training, meetings, and performance reviews.
- Contribute to continuous improvement and a positive patient experience.
Person Specification
- Essential Skills & Qualities
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to prioritise, multitask, and remain calm under pressure.
- Professional, caring, and patient-focused manner.
- Reliable, punctual, and committed to high standards.
- Competent computer and typing skills.
- Experience in a healthcare, customer service, or busy administrative environment.
- Knowledge of GP clinical systems and must be EMIS trained.
- Understanding of confidentiality, data protection, and safeguarding.
Qualifications
- GCSE grade A to C in English and Maths.
- Qualified to NVQ level 2 in Health and Social Care.
- IT skill computer skills and Excel.
Experience
- Must have experience working with public and EMIS book within a GP surgery.
administrator in Liverpool employer: Pilch Lane Surgery
Contact Detail:
Pilch Lane Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the healthcare field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for that interview! Research the practice and think about how your skills align with their values. Be ready to share examples of how you've created a welcoming environment or supported patients in the past.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your warmth and professionalism shine through. Remember, they’re looking for someone who fits into their caring team, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our supportive team.
We think you need these skills to ace administrator in Liverpool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and professionalism in your words. Remember, we’re looking for someone who can make our patients feel at ease.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. If you've got experience in healthcare or customer service, shout about it! We love seeing how your background aligns with our values of collaboration and compassion.
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experiences. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our supportive team!
How to prepare for a job interview at Pilch Lane Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist. Familiarise yourself with tasks like managing check-ins, handling queries, and supporting patients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, your interpersonal skills are crucial. Prepare examples of how you've successfully interacted with people in previous roles. Highlight your ability to remain calm under pressure and create a welcoming atmosphere.
✨Demonstrate Organisational Skills
Being organised is key in this role. Think of specific instances where you've managed multiple tasks effectively. Discuss how you prioritise duties and maintain accuracy, especially when dealing with patient records and appointments.
✨Emphasise Teamwork and Collaboration
This position requires working closely with various teams. Be ready to talk about your experience in collaborative environments. Share how you contribute to a positive team dynamic and support your colleagues to enhance patient care.