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- Tasks: Collaborate with teams to analyse processes and identify improvement opportunities in the insurance sector.
- Company: Pikl, a dynamic company revolutionising digital marketplaces with innovative insurance solutions.
- Benefits: Flexible working, supportive leadership, and a vibrant office environment.
- Other info: Join a mission-driven team focused on innovation and customer experience.
- Why this job: Make a real impact by enhancing business processes and driving growth in a fast-paced setting.
- Qualifications: Experience in insurance operations and strong analytical skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Pikl are hiring a Business Analyst with experience in the insurance sector to work with stakeholders across commercial, insurance, operations, and technology to understand current processes, identify improvement opportunities, and translate needs into clear, structured requirements.
About the role
The Business Analyst plays a key role in supporting the delivery of business-led initiatives by ensuring clarity from discovery through to adoption. Through detailed analysis and documentation of business processes, you will ensure initiatives are well-defined, risks and impacts are identified early, and dependencies are understood. You will also track initiative progress, maintain transparency across stakeholders, and support effective communication to keep delivery aligned and on course. Beyond requirements gathering, you will help ensure solutions are fully understood, operationally ready, and successfully handed over, supporting adoption and embedding changes into business-as-usual operations.
Key Responsibilities
- Collaborate with Project Managers and Solutions Managers to understand project scope, objectives, and deliverables.
- Conduct process discovery workshops, interviews, and observations to understand current state workflows across Commercial, Insurance, Operations, and Tech functions.
- Document current and future-state business processes, identifying gaps, inefficiencies, and opportunities for improvement.
- Elicit, document, and manage business requirements, ensuring clarity and completeness for Product, Tech, and Operations teams.
- Maintain project documentation, including plans, RAID logs, action items, status reports, and process maps.
- Track initiative progress, dependencies, and risks, flagging potential issues early and escalating appropriately.
- Facilitate stakeholder engagement, coordinating meetings, workshops, and approvals.
- Support the preparation of Steering Committee and key forum materials, ensuring accurate reporting and actionable insights.
- Ensure knowledge capture and sharing across the team to reduce dependency on SMEs and improve delivery consistency.
- Assist in testing, validation, and handover activities to ensure solutions meet business requirements and processes are fully embedded.
- Support continuous improvement initiatives, using insights from process discovery to recommend enhancements.
About You
- Understanding of insurance operations, commercial functions, and tech delivery.
- A curious and detail-oriented analyst who can understand complex business processes quickly.
- Strong analytical, process mapping, and problem-solving skills; able to clarify ambiguous workflows.
- Ability to work independently and collaboratively, managing multiple priorities in a fast-paced scale-up environment.
- A proactive problem solver who can anticipate risks, dependencies, and blockers and propose practical solutions.
- Excellent communication and stakeholder engagement abilities.
- Experience conducting process discovery, mapping, and documentation.
- Familiarity with project management and documentation tools.
- Comfortable supporting both operational and strategic initiatives, bridging gaps between teams.
About Pikl
Pikl is on a mission to enable the growth of digital marketplaces, starting with vacation rentals. We design and deliver insurance-enabled solutions that help platforms, property managers, and owners unlock new revenue and deliver better customer experiences. Founded in 2016, we began by protecting individual hosts and homeowners with specialist holiday-let cover. That experience now powers our insurance-enabled products, which increase participation, lift conversion, and drive revenue across the marketplace value chain: platforms, homeowners, and guests. With offices in Norwich and London, and plans for international expansion, we work with some of the most recognised brands in travel as well as major insurance aggregators.
Our Values
At Pikl, our values are the foundation on which our success is built. They guide how we work together, how we make decisions for customers and colleagues, and what we recognise and reward.
- Possibility: We think big and are fearless in turning challenges into opportunities. We stay curious, test ideas, and learn quickly.
- People: We put people first, building relationships rooted in empathy and trust. We respect, include, and learn from one another. We celebrate progress.
- Progress: We unlock growth opportunities for our customers and each other yet make it our personal responsibility to own actions and see them through.
Why work at Pikl
- Flexible working conditions, access to an incredible in-person working space.
- Support from an awarding-winning CEO & Founder.
Business Analyst employer: Pikl
Contact Detail:
Pikl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the insurance sector and let them know you're on the lookout for a Business Analyst role. Attend industry events or webinars, and don’t be shy about striking up conversations – you never know who might have a lead!
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and highlights your skills in process mapping and stakeholder engagement. Join relevant groups and participate in discussions to get noticed by potential employers.
✨Tip Number 3
Practice your interview skills! Prepare for common Business Analyst questions and think about how you can showcase your experience with process discovery and improvement. Mock interviews with friends can help you feel more confident when the real deal comes along.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining Pikl. Tailor your application to highlight your understanding of insurance operations and your proactive problem-solving skills – it’ll make you stand out!
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience in the insurance sector and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of business processes and stakeholder engagement.
Showcase Your Analytical Skills: In your application, be sure to showcase your analytical and problem-solving skills. Give examples of how you've identified improvement opportunities in past roles. We love seeing candidates who can think critically and propose practical solutions!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pikl
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of insurance operations and commercial functions. Pikl is looking for someone who understands these areas well, so be ready to discuss how your experience aligns with their needs.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving abilities. Think of specific examples where you've mapped processes or identified inefficiencies, and be ready to explain how you approached those challenges.
✨Engage Stakeholders Effectively
Since stakeholder engagement is key in this role, practice how you would facilitate meetings and workshops. Be prepared to share your strategies for maintaining clear communication and ensuring everyone is on the same page.
✨Be Proactive About Risks
Pikl values a proactive approach to identifying risks and dependencies. Come prepared with examples of how you've anticipated potential blockers in past projects and the solutions you proposed to overcome them.