At a Glance
- Tasks: Be the friendly face of our practice, managing patient interactions and appointments.
- Company: Join a supportive GP training practice with a dedicated team.
- Benefits: Gain valuable experience in healthcare, with training provided and a dynamic work environment.
- Other info: Opportunity for career growth in a well-respected medical practice.
- Why this job: Make a real difference in patients' lives while developing your skills in a busy setting.
- Qualifications: Customer service experience preferred; training on our systems will be provided.
The predicted salary is between 20000 - 25000 £ per year.
Pike view- Dr Malhotra & Partners require a new team member to join our existing reception team. We are looking for an enthusiastic, well-organised member to help us continue to achieve high standards in delivering Primary Care to our patients.
Main duties of the job:
- The successful candidate will be responsible for first patient contact and triage of patients to the correct clinical personnel.
- You need to be able to multi-task and work under pressure and meet deadlines demanded of this role for a very busy reception.
- Experience of reception/customer services preferably in primary care would be desirable; however, training will be given for our clinical system EMIS and all processes.
About us:
We are a medium-sized practice supported by an excellent clinical and administration team. We are also a GP training practice, achieving high QOF, Bolton Quality Contract and other Enhanced Services along with working as part of the Horwich PCN.
Job responsibilities:
- Dealing with patients via telephone or face to face in Reception.
- Booking of appointments and triage to the correct clinical personnel.
- Taking messages, dealing with prescription requests, monitoring of practice emails and action accordingly.
- Ordering of pathology supplies, photocopying, saving patient documents/information in patient records.
- Actioning general day-to-day administration tasks given by Manager.
- Ringing patients to action practice notes from the clinicians.
- Receiving patient samples for testing and ensuring that personal details are correct.
- Making sure all reception areas are kept tidy and left ready for use by colleagues.
- Handover of any unresolved or urgent matters.
- Providing cover due to holiday and sickness relief for colleagues.
Person Specification:
- Knowledge and skills: IT skills, previously worked with clinical software EMIS.
- Experience: Experience of working on reception or in customer service, experience of working in a GP practice.
- Qualifications: Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics, good IT skills, keyboard ability, knowledge and accuracy, recognised qualification in Reception or Business Studies.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Bolton employer: Pike View Dr Malhotra & Partners
At Pike View - Dr Malhotra & Partners, we pride ourselves on fostering a supportive and dynamic work environment where our team members can thrive. As a medium-sized GP training practice, we offer excellent opportunities for professional development, including training in our clinical systems and exposure to high-quality primary care services. Join us in Horwich, where you will be part of a dedicated team committed to delivering exceptional patient care while enjoying a collaborative and friendly workplace culture.
Contact Details:
Pike View Dr Malhotra & Partners Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Bolton
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We think you need these skills to ace Medical Receptionist in Bolton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Pike View Dr Malhotra & Partners.
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Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Pike View Dr Malhotra & Partners. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Pike View Dr Malhotra & Partners. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Pike View Dr Malhotra & Partners
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Pike View Dr Malhotra & Partners’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
