Partner Excellence Manager - London in Whitehall

Join Pigment: The AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

Key Responsibilities:

• 5 years of experience in partner management, customer success and implementation.
• You get assigned a portfolio of partners. They are YOUR TEAM.
• You manage their ramp, performance, & long term success: dedicating a fixed amount of time to assist in their active implementations.
• Organize & support their internal training.
• You monitor the progress of their implementations & report on it internally.
• Our team runs the consultant's certification program. Expect to run the trainings, meet a lot of people, assess and certify them.
• Act as the main point of contact for the qualification and initial training of new partners.
• Support the Partner Excellence Program through operational tasks, process improvements, and other initiatives: mostly training & reporting (in Pigment).
• Collaborate closely with the Partner Account Manager to align the sales strategy and the quality of partners' work.

Who you are:

• Leading experience in managing EPM or related implementations, ideally with a team of partners.
• Strong technical background (with experience in EPM ideally) or related products.
• Ability to understand and communicate complex technical concepts effectively.
• Experience in partner management, customer success, or a related field.
• Ability to work independently and manage multiple priorities.

What we offer:

• Competitive package.
• Stock options to ensure you have a stake in Pigment's growth.
• The best health insurance with Alan Blue entirely free for you and your family.
• Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility.
• Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France.
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London.
• High-end equipment (based on stock/availability) to do your work in the best conditions.
• Remote-friendly environment.

How we work:

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day.
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.
• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations.

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.

We may process your personal data in accordance with our HR Data Protection Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.