What You’ll Do As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs. This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts. Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer. Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio. Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. Lead the development of the Pigment community through thought leadership, events, and developing best practices. Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap. Who You Are You have significant experience in customer success,
Remote customer success manager north europe in Sandhurst employer: Pigment
At Pigment, we pride ourselves on being an exceptional employer, offering a dynamic work culture that encourages innovation and collaboration. Our hybrid work model allows for flexibility, while our commitment to employee growth is evident through opportunities to tackle complex challenges and influence product development. With competitive salaries, equity options, and top-tier health insurance, we ensure our team members are well-supported in the vibrant cities of London and Paris, making it an ideal place for passionate software engineers to thrive.
