At a Glance
- Tasks: Manage corporate accounts and build strong relationships with executive sponsors.
- Company: Join Pigment, an innovative AI platform for business planning.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Collaborate with product and sales teams in a dynamic environment.
- Why this job: Make a real impact by driving customer success and satisfaction.
- Qualifications: Experience in customer success and strong relationship-building skills.
The predicted salary is between 59400 - 72600 £ per year.
Pigment, the AI-powered platform for business planning and performance management, is hiring a Customer Success Manager (CSM) to manage a portfolio of Corporate & Enterprise accounts in a hybrid London role.
You will build trusted advisor relationships with executive sponsors, drive adoption and value realization, and collaborate with product and sales teams to expand ARR while ensuring high customer satisfaction.
Enterprise Customer Success Manager — Hybrid (AI Platform) in London employer: Pigment
At Pigment, we pride ourselves on being an exceptional employer, offering a dynamic work culture that encourages innovation and collaboration. Our hybrid work model allows for flexibility, while our commitment to employee growth is evident through opportunities to tackle complex challenges and influence product development. With competitive salaries, equity options, and top-tier health insurance, we ensure our team members are well-supported in the vibrant cities of London and Paris, making it an ideal place for passionate software engineers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager — Hybrid (AI Platform) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pigment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pigment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Customer Success Manager — Hybrid (AI Platform) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pigment:Your cover letter is your chance to shine! Tell us why you want to work at Pigment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pigment!
How to prepare for a job interview at Pigment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
