Customer Success Manager
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Pigment: The AI Platform Redefining Business Planning
Pigment is the AI‑powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature‑rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest‑growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top‑tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
Responsibilities
Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment.
Deliver awe‑inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
Lead the development of the Pigment community through thought leadership, events, and developing best practices.
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
BA/BS degree required, MBA or other relevant advanced degree preferred.
5 years of experience in customer success,
Customer Success Manager employer: Pigment
At Pigment, we pride ourselves on being an exceptional employer, offering a dynamic work culture that encourages innovation and collaboration. Our hybrid work model allows for flexibility, while our commitment to employee growth is evident through opportunities to tackle complex challenges and influence product development. With competitive salaries, equity options, and top-tier health insurance, we ensure our team members are well-supported in the vibrant cities of London and Paris, making it an ideal place for passionate software engineers to thrive.
