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- Tasks: Lead transformative projects in transport, focusing on customer experience and operations.
- Company: Join Pigment Consulting, a dynamic consultancy driving change in government and transport sectors.
- Benefits: Enjoy competitive pay, flexible working arrangements, and the chance to make a real impact.
- Why this job: Be part of a bold team tackling complex challenges in transport and enhancing customer experiences.
- Qualifications: Experience in customer experience transformations within transport is essential.
- Other info: This role is based in Birmingham, requiring 3 days a week in the office.
The predicted salary is between 39600 - 46800 £ per year.
Pigment Consulting is a bold and disruptive digitally-enabled transformation consultancy delivering impactful change across Central Government, Defence, Utilities, and Transport. Purpose-built to collaborate, we partner with other consultancies to provide blended one-team solutions to solve complex change across both public and private sectors.
Due to continued success across our transport portfolio, we are currently seeking a number of Change & Transformation Consultants to join our teams, delivering critical projects. Much of this work is around customer experience change within multi-modal / integrated transport systems, such as payment systems, ticketing systems, marketing, and retail.
As such, we are seeking consultants who specifically have relevant experience in customer experience / customer operations transformations within transport.
If this is relevant to your skillset and you would like to know more, please apply directly and one of our team will be in touch to discuss!
Management Consultant (Transport) employer: Pigment Consulting
Contact Detail:
Pigment Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Consultant (Transport)
✨Tip Number 1
Network with professionals in the transport sector. Attend industry events or webinars to connect with people who work in customer experience transformations. This can help you gain insights and potentially get referrals.
✨Tip Number 2
Research Pigment Consulting and their recent projects in transport. Understanding their approach and values will allow you to tailor your conversations and demonstrate how your experience aligns with their needs.
✨Tip Number 3
Prepare to discuss specific examples of your past work in customer experience transformations. Highlight measurable outcomes and how your contributions led to successful project completions, especially in multi-modal transport systems.
✨Tip Number 4
Stay updated on trends in the transport industry, particularly around digital transformation and customer operations. Being knowledgeable about current challenges and innovations will help you stand out during discussions.
We think you need these skills to ace Management Consultant (Transport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer experience and operations transformations within transport. Use specific examples that demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your understanding of the role and how your skills align with the requirements. Mention your experience with multi-modal transport systems and any successful projects you've led.
Showcase Relevant Projects: In your application, include details about specific projects you've worked on that relate to customer experience change in transport. Quantify your achievements where possible to illustrate your contributions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pigment Consulting
✨Research the Company
Before your interview, take some time to understand Pigment Consulting's mission and values. Familiarise yourself with their projects in the transport sector, especially those related to customer experience transformations. This will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to prepare examples from your past work that demonstrate your experience in customer operations transformations within transport. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-world challenges in transport consultancy. Think about how you would approach issues like improving customer experience in multi-modal transport systems and be prepared to articulate your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the company's approach to change management in transport or how they measure success in customer experience projects. This shows your enthusiasm and engagement with the role.
