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- Tasks: Shape and deliver user-centric CRM capabilities for public services.
- Company: Pigment Consulting drives impactful change in the public sector through digital transformation.
- Benefits: Competitive daily rate, opportunity to work on meaningful projects, and collaborative team environment.
- Why this job: Make a real difference in public service while utilising your Dynamics expertise.
- Qualifications: Experience with Microsoft Dynamics CRM/365 and strong communication skills required.
- Other info: This role is SC-cleared and based in London for 6 months.
Pigment Consulting is a bold, digitally-enabled transformation consultancy delivering impactful change across the public sector. As we expand our work on a new public service implementation, we are seeking an SC-Cleared Dynamics CRM Functional Designer with strong Dynamics CRM configuration experience, capable of shaping and delivering intuitive user-centric CRM capabilities that enhance customer contact services. You’ll play a key role in translating business requirements into CRM configurations, working closely with developers, testers, and stakeholders to bring the solution to life.
Key Responsibilities:
- Configure CRM modules (entities, forms, business rules, views, dashboards).
- Work with stakeholders to capture business needs and translate into user stories and CRM capabilities.
- Provide configuration walk-throughs and support knowledge transfer.
- Ensure consistency, usability, and quality across the functional design.
- Support sprint planning and participate in design reviews.
What We’re Looking For:
- Solid experience configuring Microsoft Dynamics CRM/365 Customer Engagement.
- Strong functional understanding of CRM capabilities and public-facing service delivery.
- Ability to work collaboratively in an agile team environment.
- Confident communicator, capable of engaging with technical and business stakeholders.
If you are passionate about making a difference to the public sector while leveraging your Dynamics expertise, we would love to hear from you! Please apply promptly and we will be in touch to discuss.
Dynamics CRM / CE Functional Designer - SC CLEARED employer: Pigment Consulting
Contact Detail:
Pigment Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM / CE Functional Designer - SC CLEARED
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft Dynamics CRM/365. Being well-versed in the current capabilities will not only boost your confidence but also demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 2
Network with professionals in the public sector who have experience with Dynamics CRM. Engaging in conversations with them can provide valuable insights into the specific challenges and requirements of the role, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss real-world examples of how you've successfully configured CRM systems in previous roles. Highlighting your hands-on experience will help you stand out as a candidate who can deliver immediate value to the team.
✨Tip Number 4
Brush up on agile methodologies and be ready to discuss how you've contributed to sprint planning and design reviews in past projects. This will show that you're not just technically skilled but also a collaborative team player.
We think you need these skills to ace Dynamics CRM / CE Functional Designer - SC CLEARED
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Dynamics CRM / CE Functional Designer position. Familiarise yourself with the key tasks such as configuring CRM modules and translating business needs into user stories.
Tailor Your CV: Highlight your relevant experience in Microsoft Dynamics CRM/365 Customer Engagement. Emphasise your skills in configuration, stakeholder engagement, and agile methodologies to align with what Pigment Consulting is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for public sector transformation and your expertise in Dynamics CRM. Use specific examples from your past work to demonstrate how you can contribute to the role and the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pigment Consulting
✨Showcase Your CRM Expertise
Be prepared to discuss your experience with Microsoft Dynamics CRM/365 in detail. Highlight specific projects where you configured CRM modules and how your contributions improved user experience or service delivery.
✨Understand the Public Sector Context
Familiarise yourself with the challenges and requirements of public sector service delivery. Demonstrating an understanding of how your role as a Functional Designer can impact public services will set you apart.
✨Prepare for Stakeholder Engagement
Since the role involves working closely with various stakeholders, practice articulating how you would capture business needs and translate them into user stories. Be ready to provide examples of past experiences where you successfully engaged with both technical and non-technical stakeholders.
✨Emphasise Agile Collaboration
As the position requires working in an agile team environment, be prepared to discuss your experience with agile methodologies. Share examples of how you've contributed to sprint planning and design reviews, showcasing your collaborative skills.
