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- Tasks: Shape and deliver user-centric CRM capabilities for public services.
- Company: Join Pigment Consulting, a bold consultancy driving impactful change in the public sector.
- Benefits: Earn £400 - £500 a day, with opportunities for professional growth.
- Why this job: Make a real difference in public service while using your Dynamics expertise.
- Qualifications: Experience with Microsoft Dynamics CRM/365 and strong communication skills required.
- Other info: This role is SC-cleared and based in London for 6 months.
Pigment Consulting is a bold, digitally-enabled transformation consultancy delivering impactful change across the public sector. As we expand our work on a new public service implementation, we are seeking an SC-Cleared Dynamics CRM Functional Designer with strong Dynamics CRM configuration experience, capable of shaping and delivering intuitive user-centric CRM capabilities that enhance customer contact services.
You’ll play a key role in translating business requirements into CRM configurations, working closely with developers, testers, and stakeholders to bring the solution to life.
Key Responsibilities:- Configure CRM modules (entities, forms, business rules, views, dashboards).
- Work with stakeholders to capture business needs and translate into user stories and CRM capabilities.
- Provide configuration walk-throughs and support knowledge transfer.
- Ensure consistency, usability, and quality across the functional design.
- Support sprint planning and participate in design reviews.
- Solid experience configuring Microsoft Dynamics CRM/365 Customer Engagement.
- Strong functional understanding of CRM capabilities and public-facing service delivery.
- Ability to work collaboratively in an agile team environment.
- Confident communicator, capable of engaging with technical and business stakeholders.
If you are passionate about making a difference to the public sector while leveraging your Dynamics expertise, we would love to hear from you! Please apply promptly and we will be in touch to discuss.
Dynamics CRM / CE Functional Designer - SC CLEARED employer: Pigment Consulting
Contact Detail:
Pigment Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM / CE Functional Designer - SC CLEARED
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft Dynamics CRM/365. Being well-versed in the current capabilities will not only boost your confidence but also demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 2
Network with professionals in the public sector who have experience with Dynamics CRM. Engaging in conversations with them can provide valuable insights into the specific challenges and requirements of the role, which you can leverage during discussions.
✨Tip Number 3
Prepare to discuss real-world examples of how you've successfully configured CRM systems in previous roles. Highlighting your hands-on experience will help you stand out as a candidate who can deliver immediate value to the team.
✨Tip Number 4
Brush up on agile methodologies and be ready to discuss how you've collaborated in agile teams before. This role requires working closely with developers and stakeholders, so showcasing your teamwork skills will be crucial.
We think you need these skills to ace Dynamics CRM / CE Functional Designer - SC CLEARED
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your experience with Dynamics CRM/365 and how it aligns with the role.
Tailor Your CV: Customise your CV to emphasise relevant skills and experiences related to Dynamics CRM configuration. Use specific examples that demonstrate your ability to translate business needs into CRM capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for public sector transformation and your expertise in Dynamics CRM. Mention your collaborative approach and ability to engage with stakeholders effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pigment Consulting
✨Showcase Your CRM Expertise
Make sure to highlight your experience with Microsoft Dynamics CRM/365 during the interview. Be prepared to discuss specific projects where you configured CRM modules and how your contributions improved user experience.
✨Understand the Public Sector Context
Familiarise yourself with the public sector's unique challenges and requirements. Demonstrating an understanding of how CRM capabilities can enhance public-facing services will set you apart from other candidates.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with developers, testers, and stakeholders, be ready to discuss examples of how you've successfully collaborated in an agile team environment. Highlight your communication skills and ability to engage with both technical and business stakeholders.
✨Be Ready for Technical Questions
Expect technical questions related to CRM configuration, such as how to translate business needs into user stories or how to ensure consistency and quality in functional design. Brush up on your technical knowledge to confidently answer these queries.
