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For Companies At a Glance
- Tasks: Provide tech support, manage systems, and ensure smooth operations for our growing team.
- Company: Join Piglet in Bed, a vibrant company focused on comfort and teamwork.
- Benefits: Enjoy flexible hours, generous discounts, and 33 days of holiday annually.
- Why this job: Be the first IT specialist and make a real impact in a dynamic environment.
- Qualifications: Experience in retail IT support and a passion for user satisfaction.
- Other info: Work in a hybrid model with opportunities for career growth and development.
The predicted salary is between 34000 - 45000 £ per year.
At Piglet in Bed, we are on a mission to become the home of long-lasting, natural comfort. Dreamt up in 2017 from our Founder Jess’ Mother’s garden shed in West Sussex, Piglet in Bed began with a simple idea: the best homes aren’t perfect, they’re personal. What started as a small collection of linen bedding has grown to include new fabrics and unmistakably ‘Piglet’ designs, complemented by our curated selection of sleepwear and homewares. But one thing hasn’t changed: our focus on the incredible team who make Piglet happen. As our team grows, we still like to keep the calendar full of socials, competitions, and chances to see each other. Teamwork is at the heart of everything we do, so we are very excited that you are considering joining us!
The Role
As an IT Support Specialist at Piglet in Bed, you will be responsible for ensuring the smooth and effective operation of our tech infrastructure, from tech roadmap design, all the way through to implementation & maintenance. You will be Piglet in Bed's first internal technology team member, with your role covering all aspects of the business’s tech needs including endpoint procurement & set-up, systems architecture, cyber security, mobile device management, staff training and general tech support.
Given its broad focus, this position will require a solid understanding of the various tech needs of a rapidly growing omnichannel retailer, with a real focus on implementing the right solutions at the right time, and building processes ahead of time to allow us to scale with confidence.
Role: IT Support Specialist
Hours: Would consider full time or PT (3, 4 or 5 days)
Annual salary: £40,000 - £45,000 FT
Location: Hybrid working - If full time, 3 days in our London (Vauxhall) office with occasional travel to our stores
What you will be getting up to
- First-line Support
- You will deliver all first and second line support, responding swiftly to incidents and requests in person, remotely, and via phone/email for both stores and head office teams.
- You will set up and configure new laptops, desktops, POS devices, and mobile phones, maintaining accurate device and software inventories.
- You will support with audio-visual / conference room equipment and printers.
- You will manage the configuration and monitoring of core systems, maintaining our local networking equipment such as access points, firewalls, etc.
- You will be responsible for maintenance and upkeep of our backup infrastructure, including laptops and relevant server(s) and other designated cloud backup locations.
- You will provide timely report to senior management on progress of dedicated tasks, or on-going activities.
- You will manage administration for IT processes such as: equipment inventories, hardware purchases, repairs and disposals, Joiner-Mover-Leaver process and license count.
- You will assist with change projects such as data migration, office reconfiguration and platform or service changes.
- Cyber & Compliance
- You will develop, administer, and run end-to-end cyber security training for all colleagues, ensuring the organisation is protected from threats and compliant with latest standards and GDPR.
- You will coordinate software licensing, backups, and disaster recovery plans.
- You will write, update, and maintain technical documentation, user guides, FAQs and incident logs for reference and audit.
- System support
- You will lead continuous improvements to the tech stack, including recommending new systems or upgrades based on business needs.
- You will support endpoints and systems (including retail POS, cloud systems, and collaboration tools like Microsoft 365).
- You will support business changes and store rollouts with full IT setup.
About You
- You will have previous experience in a retail environment with retail systems.
- You will work well in a team and be adaptable to a fast-paced multi-site environment.
- You will have good documentation and analytical skills, with a passion for end-user satisfaction.
- You will have evidence of commitment to training and knowledge.
- You will demonstrate expertise in cyber security protocols, IT compliance, GDPR and business continuity best practices.
- You are happy to travel to our stores as needed and work flexibly based on the operational needs of the business.
Essential
- You will have Microsoft Office 2019+ support experience. We support both Windows and Mac devices so Mac (iOS) support exposure is also desirable.
Why Piglet in Bed?
- We are proud to pay the UK Living Wage, a voluntary measure we are taking to make sure our salaries meet our employees' real, everyday needs.
- Our flexible working scheme aims to prioritise your work-life balance, allowing for flexible start and finish times.
- We offer a generous 50% discount on our products alongside plenty of chances to get your hands on treats internally!
- Piglet in Bed offers 33 days of holiday annually (pro rata for part time staff), alongside 2 paid days for volunteering.
- With our shortened work week (35.5 hours for full-time staff), we finish work at 3pm every Friday.
- We offer a rewards & recognition platform where you can get discounts with lots of retailers, along with a full employee assistance programme and 24/7 GP access.
- With our onsite bike storage and shower facilities, Piglet are excited to offer team members access to our cycle to work scheme.
What’s next?
If this sounds like the role for you, apply now by submitting your CV and cover letter below. Your personality is way more important to us than perfect grammar, so please consider not using AI in your application – we just want to get to know you!
All applicants must have the right to work in the UK as Piglet in Bed are unable to sponsor or transfer any visa applications at this time.
IT Support Specialist London · employer: Pigletinbed
Contact Detail:
Pigletinbed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist London ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at Piglet in Bed or similar companies.
✨Tip Number 2
Prepare for that interview! Research Piglet in Bed’s values and culture, and think about how your skills as an IT Support Specialist can contribute to their mission. Be ready to share examples of how you've tackled tech challenges in the past.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through. Remember, Piglet in Bed values personal touches, so don’t be afraid to express what makes you, well, you!
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can set you apart from other candidates. It shows you're genuinely interested in joining the Piglet in Bed team.
We think you need these skills to ace IT Support Specialist London ·
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t stress about perfect grammar. Just be genuine and show us what makes you tick.
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially in a retail environment. Focus on the skills mentioned in the job description, like cyber security and system support, to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re excited about joining Piglet in Bed. Share your passion for tech and how you can contribute to our mission of creating personal and comfortable homes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pigletinbed
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the tech stack mentioned in the job description. Familiarise yourself with Microsoft Office 2019+, retail systems, and any other tools Piglet in Bed uses. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past. Think about specific incidents where you provided first or second line support, and be ready to explain your thought process. This will demonstrate your ability to handle challenges effectively.
✨Emphasise Teamwork and Adaptability
Piglet in Bed values teamwork, so be sure to highlight your experience working collaboratively in a fast-paced environment. Share stories that showcase your adaptability and how you’ve contributed to team success in previous roles.
✨Prepare Questions About Cyber Security
Since cyber security is a key part of the role, come prepared with questions about their current practices and future plans. This shows your genuine interest in the position and your commitment to keeping the company secure.
