Field Service Technician

Role Overview

ABS Global, a Genus company, has an exciting opportunity! We are looking for a Field Service Technician to support the manufacturing, deployment, and global servicing of our proprietary IntelliGen technology used in bovine semen production. The position is based in Waunakee, Wisconsin, and requires up to 50% travel to production sites worldwide. The Field Service Technician has primary accountability for final assembly and testing of IntelliGen instrumentation, delivering hands-on technical support during deployments, and ensuring optimal performance through troubleshooting and continuous improvement efforts.

The salary range for this position is $55,000 – $65,000 USD. The salary provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

You Will

• Develop and maintain full mastery of proprietary instrument/lab processes.
• Conduct a variety of RCA processes, troubleshooting and documentation in accordance with policies.
• Perform final assembly and testing proprietary instrumentation prior to deployment.
• Provide remote and on-site support as required.
• Promotes customer satisfaction through problem solving, clear and effective communications, professional appearance, and efficient repair/maintenance activities.
• Responsible for special projects assigned by the Manager
• Assist with instrument deployments including onsite travel as required.
• Assist with the Relentless Improvement process.
• Assist with new product introduction as required. This may include working with R&D and purchasing on final product design and requirements.
• Other duties as assigned.
• Up to 50% Travel required supporting sites.

Requirements

• Associate degree in Electronics or Engineering or comparable experience in electronics or other engineering field.
• Experience with laser-based instruments or flow cytometry is highly preferred.
• Experience in customer service, laboratory or equivalent production environment highly preferred.
• Excellent manual dexterity.
• Strong attention to detail and respect for quality assurance, SOPs and safety.

Business Overview

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partneringwith farmers to transform how we nourish the world – a mission that is important to a sustainable future.

ABS Global is a Genus company and is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated research and development function and an international distribution network. We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock whose offspring is designed to increase the profitability of our customers who are some of the world’s biggest farmers and food producers. IntelliGen Technologies is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.

Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.

Benefits Overview

At Genus, we offer a competitive salary. Benefits include health, dental, vision, FSA/HSA, long and short-term disability, 401K, tuition reimbursement, paid holidays and ETO (earned time off).

Equal Employment Opportunities

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Recruitment Fraud Warning

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.

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