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For Companies At a Glance
- Tasks: Lead daily hotel operations and ensure top-notch guest experiences.
- Company: Piersland House Hotel, a family-owned gem in Troon with a stellar reputation.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Join a passionate team and make a real difference in hospitality.
- Qualifications: Experience in hospitality management and a flair for leadership.
- Other info: Perfect for those who love events and creating memorable experiences.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Piersland House Hotel is a family-owned 4 Silver Star rosetted hotel in Troon, Ayrshire, with a long-standing reputation for warm hospitality and excellent service. This is a full-time on-site role for a hands-on Deputy General Manager located in Troon. The Deputy General Manager will oversee daily operations, ensure excellent customer service, manage staff, and maintain high hospitality standards. Responsibilities include optimizing operational efficiency, handling guest inquiries and complaints, and supporting the general manager in all aspects of hotel management.
Responsibilities
- Oversee daily hotel operations and maintain high standards of hospitality.
- Manage staff, including recruiting, training, scheduling, and performance management.
- Optimize operational efficiency and service delivery across departments.
- Handle guest inquiries and complaints with a focus on timely resolution.
- Support the general manager in all aspects of hotel management, including food & beverage and events as needed.
Qualifications
- Experience in hospitality management and guest services.
- Strong leadership and staff management skills.
- Exceptional customer service and communication abilities.
- Strong F&B background.
- Experience in wedding and function sales and running events.
- Qualification in Hospitality Management, Business Administration, or related field is preferred.
- Fun and outgoing personality.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
- Hospitality
Industries
- Hospitality
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Deputy General Manager employer: PIERSLAND HOUSE HOTEL COMPANY LIMITED
Contact Detail:
PIERSLAND HOUSE HOTEL COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Piersland House Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your fun and outgoing side shine through. Remember, they’re looking for someone who fits into their warm hospitality vibe, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or manage staff conflicts. Having real-life examples ready will show them you’ve got the experience and skills they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Piersland House team.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our values of warm hospitality and excellent service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight your relevant experience in managing staff, optimising operations, and delivering exceptional customer service, as these are key to what we’re looking for.
Be Specific About Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your leadership skills and operational efficiency. We love numbers, so if you improved guest satisfaction scores or increased revenue, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at PIERSLAND HOUSE HOTEL COMPANY LIMITED
✨Know the Hotel Inside Out
Before your interview, make sure to research Piersland House Hotel thoroughly. Familiarise yourself with their history, values, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their hospitality standards.
✨Showcase Your Leadership Skills
As a Deputy General Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service delivery. Be ready to discuss how you can motivate staff and maintain high operational efficiency.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest inquiries and complaints. Think of specific situations where you turned a negative experience into a positive one. Highlight your exceptional customer service skills and how you prioritise guest satisfaction in every interaction.
✨Demonstrate Your F&B Knowledge
Given the importance of food and beverage management in this role, brush up on your knowledge of F&B operations. Be prepared to discuss your experience with menu planning, event catering, and how you can enhance the dining experience for guests at the hotel.