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For Companies At a Glance
- Tasks: Be the face of Pierre Hermé Paris, ensuring every customer leaves delighted.
- Company: Join a luxury brand known for its exquisite pastries and exceptional service.
- Benefits: Enjoy a competitive salary, holiday allowance, and transport reimbursement.
- Other info: Work in an inclusive environment with opportunities for growth and development.
- Why this job: Share your passion for gourmet pastries while building customer loyalty in a vibrant team.
- Qualifications: Previous customer service experience and a love for gastronomy are a plus.
The predicted salary is between 25000 - 30000 £ per year.
You are a brand ambassador for Pierre Hermé Paris. You are responsible for the satisfaction of each of our customers. It is important to understand, be familiar with and implement the sales/service techniques specified by the Sales Manager. A talent for salesmanship, an appreciation for gourmet pastry – to be shared with customers – and attentiveness to detail is also primordial.
MISSIONS & ACTIVITIES
- Represent the Pierre Hermé Paris brand
- Follow the company dress code. Express yourself in a way that is consistent with the luxury positioning of the house.
- Greet customers as specified in the house service standards.
- Be perfectly familiar with Pierre Hermé Paris products.
- Advise and serve customers.
- Offer a level of service consistent with the luxury positioning of the house.
- Follow house rules regarding cleanliness, hygiene and safety.
- Meet customer needs, detect potential customer needs and create customer wants.
- Make customers aware of house sales/marketing initiatives.
- Secure customer loyalty.
Boutique and product management
- Ensure that products and packaging materials are properly stored and organised.
- Meet all house standards pertaining to products presentation at the boutiques.
- Arrange products in the product showcases following FIFO practices.
- Anticipate and reorder as needed to ensure a well‑stocked display.
- Minimise wastage of both food and non‑food products.
- Verify that the boutique is cleaned following house recommendations (front and back of the house).
Teamwork
- Verify that objectives (qualitative and quantitative) are met.
- Ensure a warm and inviting atmosphere at the boutique.
Manage the till and implement cash receipt procedures
- Become perfectly familiar with managing the till and cash receipt procedures.
Communication
- Review customer complaints with the Assistant Manager.
- Encourage customers to provide feedback, as part of our drive to improve greeting/service practices.
- Inform the Boutique Manager of customer feedback, comments about products or issues to be addressed.
- Facilitate the induction and orientation of new staff.
- Comply with all rules and instructions implemented within Pierre Hermé Paris (e.g. the house communication guidelines, steps for making a sale, and service standards).
Position at Selfridges (Pierre Hermé) - Full time contract
Committed to an inclusive approach whose priority is to promote equal opportunities in accessing and maintaining employment, Maison Pierre Hermé Paris creates a working environment open to all without any distinction.
Qualifications
- You ideally have a first experience in customer contact.
- You have a good sense of hospitality and a careful presentation.
- You appreciate teamwork.
- You are sensitive to gastronomy.
Infos complémentaires
- Competitive salary
- Holiday allowance
- 65% reimbursement of public transport
- Targets bonus
Sales Associate - Full Time H/F employer: Pierre Hermé
Contact Detail:
Pierre Hermé Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Full Time H/F
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Pierre Hermé Paris products and their unique selling points. This way, when you chat with customers, you can share your passion and knowledge, making you a standout candidate.
✨Tip Number 2
Practice your sales techniques! Role-play with friends or family to get comfortable with the luxury service standards. The more you practice, the more natural it will feel when you're in front of customers.
✨Tip Number 3
Dress the part! Make sure your outfit aligns with the luxury positioning of Pierre Hermé Paris. First impressions matter, so show that you understand the brand's aesthetic right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to represent the brand.
We think you need these skills to ace Sales Associate - Full Time H/F
Some tips for your application 🫡
Show Your Passion for Pastry: When writing your application, let your love for gourmet pastries shine through! Share any experiences or moments that highlight your appreciation for fine food, as this will resonate with our brand's values.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can embody the luxury service standards we uphold at Pierre Hermé Paris.
Highlight Your Customer Service Skills: Since customer satisfaction is key, emphasise any previous roles where you've excelled in customer service. Share examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with our mission.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us promptly and you can easily keep track of your application status. Plus, it’s super straightforward!
How to prepare for a job interview at Pierre Hermé
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Pierre Hermé Paris products. Research their signature pastries and any seasonal offerings. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Dress to Impress
Since the role requires adherence to a luxury dress code, ensure you dress appropriately for the interview. Opt for smart, elegant attire that reflects the brand's image. This will demonstrate your understanding of the company’s standards right from the start.
✨Practice Your Customer Service Skills
Prepare to discuss how you would handle various customer scenarios. Think about how you can create a memorable experience for customers and how to address complaints effectively. Role-playing these situations can help you articulate your thoughts clearly during the interview.
✨Showcase Your Team Spirit
Emphasise your ability to work well in a team. Share examples from past experiences where you collaborated successfully with others. Highlighting your teamwork skills will resonate well, as this role involves creating a warm atmosphere in the boutique.