At a Glance
- Tasks: Ensure client satisfaction by providing accurate and timely information to healthcare professionals and consumers.
- Company: Pierre Fabre, a unique pharmaceutical and dermo cosmetics company dedicated to improving lives.
- Benefits: Join a diverse team with opportunities for personal growth and development.
- Other info: Embrace diversity and contribute to meaningful projects in a dynamic environment.
- Why this job: Make a real difference in healthcare while working with a passionate and supportive team.
- Qualifications: Strong communication skills and a passion for healthcare and customer service.
The predicted salary is between 30000 - 40000 £ per year.
A unique business, Pierre Fabre in the UK is a pharmaceutical and dermo cosmetics company, operating within oncology and skincare. Part of a much larger French-owned Group, and owned and governed by a Foundation, we are committed to improving the lives of others and take great pride in the heritage and values of the organisation.
Your mission
- Guarantee satisfaction and confidence of external clients (healthcare professionals, patients/consumers).
- Ensure that responses given to requests from healthcare professionals, patients/consumers are relevant, validated and of good quality.
- Conduct scientific monitoring that is regular and efficient (active ingredients, components, physio-pathology).
- Provide a validated, up-to-date and relevant knowledge base for the scope (standardised answers, literature, recommendations, expert opinions, etc.) and devise standardised answers documented on the basis of all available internal and external data (literature, recommendations, etc.).
- Manage client requests for information respecting deadlines: healthcare professionals, patients & consumers, etc. (client satisfaction, answers which are documented and referenced).
- Prepare for new product launches (standardised answers, feedback).
- Facilitate business continuity (back-up in case of absence, prioritisation of tasks).
Who you are
We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.
Medical Information & Compassionate Use Supply Associate employer: Pierre Fabre
At Pierre Fabre in Reading, we pride ourselves on being an excellent employer that values collaboration and innovation. Our supportive work culture encourages personal and professional growth, offering employees opportunities to develop their skills in the beauty and skincare industry. With a focus on teamwork and a passion for excellence, we create a rewarding environment where every team member can thrive and make a meaningful impact.
