At a Glance
- Tasks: Join us in building a vibrant community in a hybrid work environment through engaging activities and support.
- Company: Pier is dedicated to enhancing employee wellbeing and fostering a strong sense of community.
- Benefits: Enjoy flexible working, regular team catch-ups, and fun in-person events throughout the year.
- Other info: We have regional hubs for collaboration and socialising, making work-life balance easier.
- Why this job: Be part of a supportive culture that values mental health and community connection.
- Qualifications: No specific qualifications required; just bring your passion for community and wellbeing!
The predicted salary is between 36000 - 60000 £ per year.
Building community in a hybrid world – small steps, big impact
Operations Lead & Wellbeing Champion Lisa shares her thoughts on the tricky business of creating a sense of community in a hybrid working environment, and how Pier navigates this.
Mental Health Awareness Week is here again, and this year’s theme is ‘community.’
As the Wellness Champion at Pier – and a mum and stepmum to two teenagers – every week is Mental Health Awareness Week! I understand firsthand how critical a sense of community is for both my family’s mental health and my colleagues.
In Pier’s 2025 employee wellbeing survey, we learned that 80% of our workforce feel that their workplace influences their mental health.
When we asked them about their social wellbeing, the results also told us that more than two thirds (70%) feel a sense of belonging to a group or community.
But community is a strange thing when you are in a hybrid working environment. Creating and maintaining that connection can be tricky.
On the one hand, eliminating the daily commute can free up time for people to connect with their outside communities – from running clubs and fitness classes, to choirs and book groups (all popular with the Pier team!). On the other, working from home via Teams can feel isolating, with no in person kitchen catch-ups or ‘water cooler moments’ to break up the day.
How we’re building community at Pier
Since we committed to hybrid working after lockdown, after 100% of our employees said (and continue to say) that they value the flexibility to work from home, we’ve been experimenting with ways to strengthen our internal community. It’s a work in progress, but regular feedback through our annual team surveys provides valuable insight. Here are a few things that are working for us:
- Casual online catch-ups
Scheduling a regular, non-work-related catch-up is key. These whole team sessions give people the space to share their lives, interests, and weekend plans. We now do this every Friday morning, and it’s a great way to start the day (and finish the week!) on a positive note. - Wellbeing Wednesdays
Our ‘Wellbeing Wednesday’ calls are open to anyone on the team. These sessions focus on topics like mental, physical, environmental, or financial wellbeing, with team members sharing experiences and advice on everything from therapy to mindfulness to food budgeting. - In-person socials
Our team also feedback that they really value our in-person whole team events. From our annual away day in the spring to a summer meetup in August and a Christmas party in December, these gatherings bring us together for food, fun, and the occasional dance-off! Over the years we have bonded over terrarium making, archery, climbing and, most recently, the Crystal Maze and Monopoly Life-sized live experiences. - Regional hubs for real-life connection
To help combat isolation, we utilise coworking spaces in Suffolk, London, and Edinburgh, with plans for a fourth hub in Bristol. These spaces give teams the chance to collaborate in person, or just share a desk for the day, and allow in person knowledge sharing that is so often absent when you don’t all sit in an office together. Line managers often use them for one-on-one sessions, which is a refreshing change from virtual meetings.
Small steps, big impact
The reality is that supporting mental health in a hybrid work environment is challenging, particularly for SMEs like Pier. Our collective mental health continues to be a global challenge as we all continue to adjust to new ways of working. We know that it continues to be a challenge in our industry, as the PRCA MENA mental health report 2024 shows. But the good news is that small steps can make a meaningful difference.
I was especially encouraged when this year’s survey revealed that 0% of our team felt mental health was an inappropriate topic to discuss at work. For me – that’s a solid starting block.
So, my advice to other small businesses? Keep talking, keep checking in on each other, and yes – keep dancing.
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Building community in a hybrid world – small steps, big impact in London employer: Pier Marketing Limited
At Pier, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and community building in a hybrid work environment. Our flexible working arrangements, combined with regular team catch-ups, Wellbeing Wednesdays, and engaging in-person events, foster a strong sense of belonging and support among our staff. With a commitment to mental health and continuous feedback, we create a vibrant workplace where every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Building community in a hybrid world – small steps, big impact in London
✨Tip Number 1
Familiarise yourself with the concept of hybrid working and its impact on community building. Understanding the challenges and benefits can help you articulate your ideas during interviews.
✨Tip Number 2
Engage with current employees or alumni from Pier on platforms like LinkedIn. This can provide you with insider knowledge about their community-building initiatives and company culture.
✨Tip Number 3
Prepare to discuss specific strategies you've used or seen that foster community in a hybrid environment. Highlighting your practical experience can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for mental health awareness and community support. Being passionate about these topics aligns well with Pier's values and can make a strong impression during your interactions.
We think you need these skills to ace Building community in a hybrid world – small steps, big impact in London
Some tips for your application 🫡
Understand the Role:Before applying, take time to thoroughly understand the role of Operations Lead & Wellbeing Champion at Pier. Familiarise yourself with their approach to community building in a hybrid environment and reflect on how your experiences align with their values.
Tailor Your CV:Make sure your CV highlights relevant experience in community building, mental health awareness, or hybrid working environments. Use specific examples that demonstrate your ability to foster connections and support wellbeing in a team setting.
Craft a Compelling Cover Letter:In your cover letter, express your passion for community building and mental health. Share personal anecdotes or insights that resonate with Pier's mission, and explain how you can contribute to their ongoing efforts in creating a supportive workplace.
Showcase Your Soft Skills:Emphasise soft skills such as empathy, communication, and adaptability in your application. These are crucial for the role, especially in a hybrid work environment where maintaining connections can be challenging.
How to prepare for a job interview at Pier Marketing Limited
✨Understand the Company Culture
Before your interview, take some time to research Pier's approach to community building in a hybrid environment. Familiarise yourself with their initiatives like 'Wellbeing Wednesdays' and casual online catch-ups, as this will show your genuine interest in their culture.
✨Prepare Personal Examples
Think of specific instances where you've contributed to building community or supported mental health in previous roles. Sharing these experiences can demonstrate your alignment with Pier's values and your ability to foster connections in a hybrid setting.
✨Ask Insightful Questions
Prepare thoughtful questions about how Pier continues to enhance its community initiatives. Inquiring about their feedback mechanisms or future plans for in-person events can highlight your proactive mindset and enthusiasm for contributing to their mission.
✨Showcase Your Flexibility
Emphasise your adaptability to hybrid working environments. Discuss how you manage to stay connected with colleagues and maintain productivity while working remotely, as this aligns with Pier's commitment to flexible work arrangements.
