Pier Insurance Group is seeking an experienced Senior Customer Relations Executive to lead the complaints function with regulatory rigour and customer focus. You will own end-to-end complaint handling, from initial contact through investigation to final written response, while collaborating with compliance and external partners.
Reporting to the Group Compliance Manager, you will champion continuous improvements, mentor colleagues, and drive high standards of service across Trustpilot and Google
#J-18808-LjbffrSenior Customer Complaints & Experience Lead employer: Pier Insurance Managed Services
Pier Insurance Group is an exceptional employer that fosters a culture of authenticity, transparency, and empowerment, making it an ideal place for the Senior Customer Relations Executive role. With a strong commitment to innovation and customer-centric solutions, employees are encouraged to share ideas and collaborate in a dynamic environment that prioritises personal and professional growth. Located in a pioneering sector, Pier offers unique opportunities to lead in complaint resolution while being part of a forward-thinking team dedicated to transforming the insurance landscape.
Contact Details:
Pier Insurance Managed Services Recruitment Team
