At a Glance
- Tasks: Drive product development and optimisation for innovative insurance solutions.
- Company: Join Pier Insurance Group, a leader in Gadget and Travel insurance.
- Benefits: Empowering culture, growth opportunities, and a chance to disrupt the insurance industry.
- Other info: Collaborative team atmosphere that values creativity and forward-thinking.
- Why this job: Make a real impact in a dynamic environment focused on innovation and customer experience.
- Qualifications: 3-5 years in insurance, with a focus on product management or compliance.
Pier Insurance Group is a pioneering and entrepreneurial company specialising in Gadget and Travel insurance as well as Ticket protection via TicketPlan Ltd. We have long established relationships with key business partners as well as growing our B2C brands ‘Loveit Coverit’ & ‘Mobile Phone Insurance Direct’. We are committed to providing cutting edge tailored insurance solutions to both B2B and B2C customers through hassle free digital platforms that provide seamless customer experiences. Pier is pioneering the way insurance is perceived and has a passion for innovation and disrupting the traditional insurance models. With 25+ years’ experience in our core sectors, we continue to lead the market with innovative solutions that put our customers first.
Our company culture is built on a foundation of authenticity, transparency and empowerment with a key focus on growth. We believe in creating an environment where individuals can be their true selves, share their ideas openly, and work collaboratively. At Pier, we encourage curiosity and innovation creating an atmosphere where creativity and forward-thinking are celebrated.
We are seeking an experienced Product Manager to support the development, maintenance, and day-to-day performance of our Gadget, Travel, and Ticket Protection (TicketPlan) insurance products. This is a hands-on role, working across product, compliance, pricing, and underwriting colleagues to keep our product propositions accurate, competitive, and compliant. You will work closely with senior leadership and cross-functional teams to support product initiatives and the continuous improvement of our product lines. This role offers the successful candidate broad exposure across our three core product lines.
Key Responsibilities- Product Development & Maintenance
- Support the development and maintenance of product roadmaps for Gadget, Travel, and Ticket Protection
- Assist in delivering roadmap initiatives across the three product lines
- Conduct market analysis to help identify opportunities for product improvements
- Identify improvements to current product propositions and support their implementation
- Support the end-to-end product lifecycle for each line, from concept to launch, under guidance from senior stakeholders
- Policy Wording & Documentation
- Draft, update, and maintain policy wordings, IPIDs/policy summaries, and related customer documentation across Gadget, Travel, and Ticket Protection
- Ensure policy wordings remain accurate, up to date, and reflective of product and regulatory changes
- Liaise with Compliance and Legal to ensure any wording changes are reviewed and signed off before implementation
- Maintain version control and a clear audit trail of wording amendments over time
- Product Governance
- Support Compliance in the ongoing assessment of product value, suitability, and fair value to customers across Gadget, Travel, and Ticket Protection
- Work with Product Underwriters, aggregators, and distribution partners to gather the data and insight needed for fair value assessments and target market reviews
- Help ensure products continue to meet the needs of their identified target market, flagging any misalignment to Compliance
- Support the periodic review and documentation of product governance outcomes in line with regulatory requirements
- Product Optimisation & Performance Monitoring
- Monitor and report on product performance across Gadget, Travel, and Ticket Protection
- Identify performance issues and recommend adjustments to existing products, escalating to senior colleagues where appropriate
- Support pricing and underwriting colleagues with data and insights as needed
- Stakeholder & Partner Support
- Act as a day-to-day point of contact for Partners, insurers, and aggregators on product related queries
- Support the onboarding of new Partners, helping ensure a smooth integration
- Support customer service teams with product insights and product training
- Escalate more complex Partner issues to senior management where needed
- Product Administration
- Day to day management of product administration tasks across Gadget, Travel, and Ticket Protection
- Respond to product related queries from internal stakeholders
- Support the resolution of product issues as they arise, escalating where necessary
- 3-5 years of experience within the Insurance industry, ideally in a product, underwriting, or compliance-related role
- A good understanding of the general insurance market, ideally including gadget, travel, and/or ticket protection products
- Experience supporting product development and/or policy wording maintenance
- An understanding of product lifecycle management
- A self-motivated attitude, and the ability to work proactively in a fast-paced and dynamic environment
- Good communication skills, comfortable liaising across departments and with external partners
- Strong attention to detail and accuracy, particularly when working on policy documentation
- A data-driven and analytical mindset, and the ability to use data and insights to inform recommendations
- A proactive, curious, and inquisitive mindset with a passion for making a tangible difference
- Good organisational and time-management skills, with the ability to manage multiple product lines at once
- Strong problem-solving skills, seeking practical solutions to overcome obstacles
Product Manager in Essex employer: Pier Insurance Managed Services
Pier Insurance Group is an exceptional employer that fosters a culture of authenticity, transparency, and empowerment, making it an ideal place for the Senior Customer Relations Executive role. With a strong commitment to innovation and customer-centric solutions, employees are encouraged to share ideas and collaborate in a dynamic environment that prioritises personal and professional growth. Located in a pioneering sector, Pier offers unique opportunities to lead in complaint resolution while being part of a forward-thinking team dedicated to transforming the insurance landscape.
Contact Details:
Pier Insurance Managed Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in Essex
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Pier Insurance Managed Services). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Pier Insurance Managed Services. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Product Manager in Essex
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Pier Insurance Managed Services.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Pier Insurance Managed Services. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Pier Insurance Managed Services
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Pier Insurance Managed Services to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Pier Insurance Managed Services, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Pier Insurance Managed Services's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
