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- Tasks: Support HR teams by configuring work rules in a leading SaaS platform.
- Company: Fast-growing SaaS innovator with over 30 years of expertise.
- Benefits: 22 days holiday plus your birthday off, hybrid work model.
- Why this job: Blend tech skills with people-first problem solving in a dynamic environment.
- Qualifications: Experience in HR, payroll, or facilities administration required.
- Other info: Join a team that values growth and invests in your development.
The predicted salary is between 28800 - 48000 £ per year.
Learn from Customer Success Leaders and route into the world of SaaS. Work 3 days a week in the office and 2 from home, with 22 days holiday plus your birthday off.
Step into a role that blends technical curiosity with people-first problem solving. You’ll be the go-to partner for HR and Facilities teams, helping them configure complex work rules and shift patterns into a leading SaaS workforce management platform. This isn’t about closing tickets; it’s about shaping how businesses run their most valuable asset: their people.
If you’ve cut your teeth in HR admin, payroll, or facilities coordination and want to pivot into tech without losing the human element, this is your chance. You’ll join a fast-growing SaaS business with over 30 years of expertise, where your logical thinking and knack for detail will make a real impact.
What You’ll Be Doing:- Own client onboarding and system configuration, translating real-world rules into platform setups.
- Deliver consultative, high-empathy support via phone and email.
- Manage data accuracy and technical setup with precision.
- Build strong relationships with HR and Facilities teams to maximise platform value.
- Experience in HR, payroll, or facilities administration.
- Understanding of rotas, shifts, or staff records in a business setting.
- Excellent communication skills to simplify complex concepts.
- Tech confidence with HRIS & CRMs.
A SaaS innovator with decades of experience helping organisations streamline workforce management and access control. They’re growing fast and investing in people who want to grow with them.
Customer Success Executive in Wembley employer: PIE Recruitment
Contact Detail:
PIE Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Wembley
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry, especially those in customer success roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to HR and facilities management. Think about how your past experiences can translate into the tech world, and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your enthusiasm for the company and its mission during interviews. Research their products and think about how you can contribute to their goals. A genuine interest can set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Executive in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Executive role. Highlight any HR, payroll, or facilities experience you have, and don’t forget to mention your tech confidence!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share your passion for helping people and how your background makes you a great fit for the SaaS world. Keep it personal and engaging!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at PIE Recruitment
✨Know Your SaaS Basics
Before the interview, brush up on your knowledge of SaaS and how it impacts workforce management. Familiarise yourself with common terms and concepts, as this will show your technical curiosity and readiness to engage with the role.
✨Showcase Your People Skills
Since this role is all about building relationships, prepare examples that highlight your communication skills and empathy. Think of situations where you’ve successfully resolved issues or supported colleagues, as these stories will resonate well with the interviewers.
✨Understand the Client's Needs
Research the company and its clients. Understand the challenges HR and Facilities teams face and think about how you can help them configure their work rules effectively. This will demonstrate your proactive approach and genuine interest in making a difference.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the onboarding process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
