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- Tasks: Support HR teams by configuring work rules in a leading SaaS platform.
- Company: Fast-growing SaaS innovator with over 30 years of expertise.
- Benefits: 22 days holiday plus your birthday off, hybrid work model.
- Why this job: Blend tech skills with people-first problem solving in a dynamic environment.
- Qualifications: Experience in HR, payroll, or facilities administration required.
- Other info: Join a team that values growth and invests in your development.
The predicted salary is between 28800 - 48000 £ per year.
Learn from Customer Success Leaders and route into the world of SaaS. This role blends technical curiosity with people-first problem solving. You’ll be the go-to partner for HR and Facilities teams, helping them configure complex work rules and shift patterns into a leading SaaS workforce management platform. This isn’t about closing tickets; it’s about shaping how businesses run their most valuable asset: their people.
If you’ve cut your teeth in HR admin, payroll, or facilities coordination and want to pivot into tech without losing the human element, this is your chance. You’ll join a fast-growing SaaS business with over 30 years of expertise, where your logical thinking and knack for detail will make a real impact.
What You’ll Be Doing:
- Own client onboarding and system configuration, translating real-world rules into platform setups.
- Deliver consultative, high-empathy support via phone and email.
- Manage data accuracy and technical setup with precision.
- Build strong relationships with HR and Facilities teams to maximise platform value.
What You’ll Need to Bring:
- Experience in HR, payroll, or facilities administration.
- Understanding of rotas, shifts, or staff records in a business setting.
- Excellent communication skills to simplify complex concepts.
- Tech confidence with HRIS & CRMs.
Who They Are:
A SaaS innovator with decades of experience helping organisations streamline workforce management and access control. They’re growing fast and investing in people who want to grow with them.
Customer Success Executive in London employer: PIE Recruitment
Contact Detail:
PIE Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry, especially those in customer success roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to HR and facilities management. Think about how your past experiences can translate into the tech world, and be ready to share specific examples that highlight your problem-solving skills.
✨Tip Number 3
Show off your tech confidence! Familiarise yourself with HRIS and CRM systems before your interview. Being able to discuss these tools will demonstrate your readiness to dive into the SaaS environment and help you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our fast-growing team.
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for helping others shine through. We want to see how your experience in HR or facilities can translate into making a real impact on our clients' success.
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language to explain your past experiences and how they relate to the role. We appreciate clarity, especially when it comes to complex concepts!
Highlight Your Tech Savvy: Don’t forget to mention any experience you have with HRIS or CRMs. We’re looking for someone who’s not just people-focused but also comfortable with technology. Show us how you can bridge the gap between the two!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at PIE Recruitment
✨Know Your SaaS Basics
Before the interview, brush up on the basics of SaaS and how it applies to workforce management. Understanding the key concepts will help you speak confidently about the role and show your enthusiasm for the tech side of things.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully communicated with HR or facilities teams in the past. Highlight your ability to simplify complex ideas and provide empathetic support.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like onboarding a new client or resolving a technical issue. Think through potential scenarios beforehand and prepare structured responses that demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.