At a Glance
- Tasks: Lead the global implementation of Dynamics 365 CRM and drive user adoption.
- Company: Join a global data and analytics firm focused on transformation and growth.
- Benefits: Enjoy a competitive salary, bonus, hybrid work options, and a collaborative culture.
- Other info: This role is pivotal in shaping the company's 5-year strategy.
- Why this job: Make a lasting impact in a fast-paced environment with direct access to leadership.
- Qualifications: Experience in Dynamics 365 CRM transformations and strong stakeholder management skills required.
The predicted salary is between 80000 - 110000 £ per year.
Overview
Head of CRM – Global Automotive Data Insights Provider
£80–110k + bonus + benefits | North West London (Hybrid, 2 days/week)
Looking to lead a CRM transformation that actually matters? This is a rare opportunity to take full ownership of a global Dynamics 365 rollout — shaping strategy, simplifying processes, and driving adoption across a business that’s ready to change.
You’ll be the go-to expert, not just overseeing implementation but embedding CRM into the commercial DNA of the organisation. With direct access to senior leadership and a clear mandate for change, this is a chance to make a visible, lasting impact.
What You’ll Be Doing
- Leading the end-to-end implementation of Dynamics 365 CRM across global teams.
- Simplifying pricing and quoting processes to enable scalable growth.
- Driving user adoption through coaching, stakeholder engagement, and process design.
- Managing third-party vendors and internal stakeholders to deliver real business value.
What You’ll Need to Bring
- A pragmatic, commercially-minded approach to solving complex problems.
- Strong stakeholder management and communication skills across functions and cultures.
- Comfort working in mid-sized, fast-moving environments — not large corporates.
Who They Are
This global data and analytics business is undergoing a major transformation, with CRM at the heart of its 5-year strategy. They’re serious about simplifying how they work, enabling digital experiences, and building scalable systems that support sales, marketing, and finance. With a collaborative culture and clear growth plans, it’s a great time to join!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Consulting, Information Technology, and Customer Service
Industries
- Motor Vehicle Manufacturing, Retail Motor Vehicles, and Motor Vehicle Parts Manufacturing
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Head of CRM – Global Automotive Data Insights Provider in London employer: PIE Recruitment
At PIE Recruitment, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work culture in Bradford. Our commitment to employee growth is evident through our supportive environment, competitive benefits including a 10% bonus, pension, and generous holiday allowance, making it an ideal place for professionals seeking meaningful and rewarding careers in account management.
StudySmarter Expert Advice🤫
We think this is how you could land Head of CRM – Global Automotive Data Insights Provider in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PIE Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PIE Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of CRM – Global Automotive Data Insights Provider in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PIE Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at PIE Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PIE Recruitment!
How to prepare for a job interview at PIE Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
