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For Companies At a Glance
- Tasks: Lead the global implementation of Dynamics 365 CRM and drive user adoption.
- Company: Join a global data and analytics firm focused on transformation and growth.
- Benefits: Enjoy a competitive salary, bonus, hybrid work options, and a collaborative culture.
- Why this job: Make a lasting impact in a fast-paced environment with direct access to leadership.
- Qualifications: Experience in Dynamics 365 CRM transformations and strong stakeholder management skills required.
- Other info: This role is pivotal in shaping the company's 5-year strategy.
The predicted salary is between 80000 - 110000 £ per year.
Overview
Head of CRM – Global Automotive Data Insights Provider
£80–110k + bonus + benefits | North West London (Hybrid, 2 days/week)
Looking to lead a CRM transformation that actually matters? This is a rare opportunity to take full ownership of a global Dynamics 365 rollout — shaping strategy, simplifying processes, and driving adoption across a business that’s ready to change.
You’ll be the go-to expert, not just overseeing implementation but embedding CRM into the commercial DNA of the organisation. With direct access to senior leadership and a clear mandate for change, this is a chance to make a visible, lasting impact.
What You’ll Be Doing
- Leading the end-to-end implementation of Dynamics 365 CRM across global teams.
- Simplifying pricing and quoting processes to enable scalable growth.
- Driving user adoption through coaching, stakeholder engagement, and process design.
- Managing third-party vendors and internal stakeholders to deliver real business value.
What You’ll Need to Bring
- A pragmatic, commercially-minded approach to solving complex problems.
- Strong stakeholder management and communication skills across functions and cultures.
- Comfort working in mid-sized, fast-moving environments — not large corporates.
Who They Are
This global data and analytics business is undergoing a major transformation, with CRM at the heart of its 5-year strategy. They’re serious about simplifying how they work, enabling digital experiences, and building scalable systems that support sales, marketing, and finance. With a collaborative culture and clear growth plans, it’s a great time to join!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Consulting, Information Technology, and Customer Service
Industries
- Motor Vehicle Manufacturing, Retail Motor Vehicles, and Motor Vehicle Parts Manufacturing
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Head of CRM – Global Automotive Data Insights Provider employer: PIE Recruitment
Contact Detail:
PIE Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM – Global Automotive Data Insights Provider
✨Tip Number 1
Familiarise yourself with Dynamics 365 CRM and its latest features. Being well-versed in the platform will not only boost your confidence during discussions but also demonstrate your commitment to leading the transformation effectively.
✨Tip Number 2
Network with professionals who have experience in CRM transformations, especially within the automotive sector. Engaging with industry peers can provide valuable insights and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven user adoption in previous roles. Highlighting your hands-on experience and success stories will showcase your ability to manage change and engage stakeholders effectively.
✨Tip Number 4
Research the company’s current CRM processes and identify potential areas for improvement. Presenting your ideas during interviews can set you apart as a proactive candidate who is ready to make an immediate impact.
We think you need these skills to ace Head of CRM – Global Automotive Data Insights Provider
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Dynamics 365 CRM transformations. Use specific examples that demonstrate your ability to lead projects and drive user adoption.
Craft a Compelling Cover Letter: In your cover letter, express your passion for CRM transformation and how your pragmatic approach can solve complex problems. Mention your experience in stakeholder management and how it aligns with the company's goals.
Showcase Relevant Skills: Emphasise your strong communication skills and experience working in fast-paced environments. Provide examples of how you've simplified processes or driven change in previous roles.
Research the Company: Familiarise yourself with the company's current CRM strategy and their vision for the future. This will help you tailor your application and show that you're genuinely interested in contributing to their transformation.
How to prepare for a job interview at PIE Recruitment
✨Showcase Your CRM Expertise
Be prepared to discuss your hands-on experience with Dynamics 365 CRM transformations. Highlight specific projects where you led implementations, focusing on the challenges you faced and how you overcame them.
✨Demonstrate Stakeholder Management Skills
Since this role involves managing various stakeholders, come equipped with examples of how you've successfully engaged and communicated with different teams. Emphasise your ability to bridge gaps between technical and non-technical personnel.
✨Emphasise a Pragmatic Approach
The company is looking for someone who can solve complex problems in a commercially-minded way. Prepare to discuss scenarios where you simplified processes or made strategic decisions that led to measurable business value.
✨Understand the Company’s Transformation Goals
Research the company's current transformation strategy and be ready to discuss how your vision aligns with their goals. Show enthusiasm for their mission to simplify operations and enhance digital experiences.
