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- Tasks: Support HR teams by configuring work rules in a leading SaaS platform.
- Company: Fast-growing SaaS innovator with over 30 years of expertise.
- Benefits: Salary between £26,000 - £29,000, 22 days holiday plus your birthday off, hybrid work model.
- Why this job: Blend tech skills with people-first problem solving in a dynamic environment.
- Qualifications: Experience in HR, payroll, or facilities administration; strong communication skills.
- Other info: Join a team that values growth and invests in your development.
The predicted salary is between 22000 - 29000 £ per year.
Salary - £26,000 - £29,000
Learn from Customer Success Leaders
Route into the world of SaaS
3 days a week in the office, 2 from home
22 days holiday + your birthday off
Step into a role that blends technical curiosity with people-first problem solving. You’ll be the go-to partner for HR and Facilities teams, helping them configure complex work rules and shift patterns into a leading SaaS workforce management platform. This isn’t about closing tickets. It’s about shaping how businesses run their most valuable asset: their people.
If you’ve cut your teeth in HR admin, payroll, or facilities coordination and want to pivot into tech without losing the human element, this is your chance. You’ll join a fast-growing SaaS business with over 30 years of expertise, where your logical thinking and knack for detail will make a real impact.
What You’ll Be Doing
- Own client onboarding and system configuration, translating real-world rules into platform setups
- Deliver consultative, high-empathy support via phone and email
- Manage data accuracy and technical setup with precision
- Build strong relationships with HR and Facilities teams to maximise platform value
What You’ll Need to Bring
- Experience in HR, payroll, or facilities administration
- Understanding of rotas, shifts, or staff records in a business setting
- Excellent communication skills to simplify complex concepts
- Tech confidence with HRIS & CRM's
Who They Are
A SaaS innovator with decades of experience helping organisations streamline workforce management and access control. They’re growing fast and investing in people who want to grow with them.
Customer Success Executive employer: PIE Recruitment
Contact Detail:
PIE Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry, especially those in customer success roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to HR and facilities coordination. Think about how your past experiences can translate into the tech world, and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, let your passion for helping businesses run smoothly shine through. They want to see that you’re genuinely excited about making an impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your commitment. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Executive role. Highlight any experience in HR, payroll, or facilities coordination, and don’t forget to showcase your communication skills and tech confidence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing how you’ve used your logical thinking and attention to detail to make a difference!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at PIE Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the basics of SaaS and how it relates to customer success. Brush up on common HR processes and be ready to discuss how your previous experience in HR admin or payroll can translate into this role.
✨Show Your People Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully communicated with clients or colleagues in the past. Highlight your ability to simplify complex concepts and provide empathetic support.
✨Demonstrate Technical Curiosity
Since you'll be working with a workforce management platform, show your enthusiasm for technology. Talk about any relevant tools or software you've used before, and express your eagerness to learn more about the systems you'll be working with.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to client onboarding or how they measure success in customer relationships. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.