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- Tasks: Engage with customers, process orders, and ensure speedy dispatch.
- Company: Join a rapidly growing business focused on innovative microbial products.
- Benefits: Enjoy 28 days holiday and a product allowance.
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Own transport is essential; a self-starter with problem-solving skills preferred.
- Other info: Full training provided; no specific experience required.
The predicted salary is between 18400 - 22400 £ per year.
If providing excellence in your dealings with customers is part of your DNA, we want to talk to you. You could be from almost any background – retail, hospitality, b2b – but your interest in ensuring great customer experiences will be what stands you apart.
You’ll be joining a friendly team in a business which is growing rapidly – sales have doubled in the last 12 months alone – so it’s a brilliant time to get involved and make an impact with a view to future opportunities as the company expands.
You’ll be a self-starter who’s not afraid to roll up their sleeves and make sure the job gets done. The business embodies its values of communication, compassion and confidence; you’ll be taken seriously and have a chance to influence how the business shapes its customer service offering.
This is a full-time onsite role so if you’re not able to commit to this, it’s probably not the right opportunity for you.
You’ll be doing this:
- Customer service & order processing – customer queries, escalations, data input.
- Dispatch & packing – picking, packing, hitting deadlines & working with couriers to ensure speedy & efficient service, all the while ensuring accuracy and quality control.
- Providing cover for other areas of the business as needed – you’ll get involved all over the place and will be happy to do whatever’s needed to get the job done.
And you’ll need this:
- Own transport – essential as you’ll be working in a beautiful rural location.
- A self-starter and good problem solver who enjoys working as part of a small team.
- Knowledge of working in a food environment would be a plus but isn’t vital, as would knowledge of software such as Brewman and Shopify. However, full training will be given so this isn’t a prerequisite.
This is a small but rapidly growing business that produces microbial products for gut health, cleaning, gardening, animals and agriculture. The products are fantastic and the future is looking very bright indeed.
Get involved! Contact Corri Fox for more information.
Customer Service Executive employer: PIE Recruitment
Contact Detail:
PIE Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company's products and values. Understanding their microbial products and how they contribute to gut health, cleaning, gardening, and agriculture will help you connect with the team and demonstrate your genuine interest in their mission.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will highlight your problem-solving skills and ability to maintain excellent customer relations, which is crucial for this role.
✨Tip Number 3
Since the role requires a self-starter attitude, think of ways you can demonstrate your initiative. Consider discussing any previous experiences where you took the lead on a project or improved a process, as this will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your adaptability and willingness to cover various areas of the business. Highlighting your flexibility and teamwork skills will show that you're ready to jump in wherever needed, aligning with the company's dynamic environment.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you have a background in retail, hospitality, or B2B. Emphasise any roles where you demonstrated excellent communication and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. This is your chance to show your personality and enthusiasm!
Highlight Relevant Skills: In your application, make sure to mention skills that align with the job description, such as order processing, data input, and teamwork. If you have experience with software like Brewman or Shopify, be sure to include that too.
Show Your Flexibility: Since the role requires covering various areas of the business, express your willingness to adapt and take on different tasks. Highlight any past experiences where you successfully managed multiple responsibilities.
How to prepare for a job interview at PIE Recruitment
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in providing excellent customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this will demonstrate that customer service is truly part of your DNA.
✨Highlight Your Problem-Solving Skills
As a self-starter, it's important to showcase your ability to tackle challenges head-on. Prepare to discuss situations where you've successfully resolved customer issues or improved processes, as this aligns with the company's values of communication and confidence.
✨Demonstrate Team Spirit
Since you'll be working in a small team, emphasise your ability to collaborate effectively. Share examples of how you've contributed to team success in previous roles, and express your willingness to pitch in wherever needed to get the job done.
✨Familiarise Yourself with the Company’s Products
Even though knowledge of the products isn't a prerequisite, showing that you've done your homework can set you apart. Research the company's microbial products and think about how they relate to customer service, so you can engage in informed discussions during the interview.
