Supervisor - Crouch End Picturehouse

Full-Time No home office possible

Supervisor – Crouch End Picturehouse

We are looking for an experienced and enthusiastic Supervisor who can bring a passion for excellent customer service to this exciting venue. As a Supervisor, you will be out on the floor of the cinema living our value of Nothing is too much trouble and supporting the Customer Service Assistants in delivering exceptional service.

In addition, you will support the cinema Duty Manager in the smooth daily operation of the cinema. Please note a requirement to work 40 hours per week over any of the seven days with regular work in the evenings and weekends.

Responsibilities

Cash handling (including reconciliation)
Food handling and stock control
Use of technology (e.g. IT systems, till operations, telephones)
Increasing sales
Maintaining standards
Dealing face to face with large groups of people
Addressing and resolving complaints
Induction and training of customer service assistants
Coaching customer service assistants
Monitoring compliance and maintaining standards

Benefits

Competitive pay, double pay on bank holidays, sales bonuses, late night working allowance, unlimited free cinema tickets, free guest tickets, free Cineworld tickets, free hot and draught soft drinks, food and drink discounts, eye care vouchers, paid breaks, increased pension contributions, cycle to work scheme, career development opportunities, company sick pay, employee assistance plan, and free 24/7 virtual GPs.